What are the responsibilities and job description for the Engineer – Field Services & Desktop Support position at Cognizant?
About The Group
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Engineer – Field Services & Desktop Support
Location: Mount Holly - NC
Mandatory skills: Desktop Support - Field services, Audio visual devices, Operations Management / Lead experience
We are seeking an Engineer – Field Services & Desktop Support with 5–8 years of experience in fully onsite, work from office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site
Key Responsibilities
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Engineer – Field Services & Desktop Support
Location: Mount Holly - NC
Mandatory skills: Desktop Support - Field services, Audio visual devices, Operations Management / Lead experience
We are seeking an Engineer – Field Services & Desktop Support with 5–8 years of experience in fully onsite, work from office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site
Key Responsibilities
- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Act as primary point of accountability for the site from desktop support perspective.
- Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*