Vertex Support Specialist

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities. About the role As a Vertex Support Specialist, you will make an impact by resolving defects in tax calculations and enhancing the Vertex Tax system for new requirements. You will be a valued member of the Vertex Technologies team and work collaboratively with client key stakeholders and other internal teams. In this role, you will: Troubleshoot and resolve tax calculation defects in production Enhance the Vertex Tax engine for new requirements Respond to end user queries regarding tax calculation Ensure documentation is up to date and accurate Test configuration changes from source to target Work model Remote from the United States only What you need to have to be considered 10+ years of Vertex Tax experience Proven support experience in Vertex Tax systems Strong understanding of various Tax Jurisdictions and Systems Ability to liaise effectively with client key stakeholders Experience in testing configuration changes and maintaining documentation These will help you stand out Vertex Certification Experience with Experience Based Differentiation practices Familiarity with Forrester Research methodologies Strong communication and collaboration skills Ability to manage customer experience across all interaction aspects Salary and Other Compensation This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Employee Stock Purchase Plan