What are the responsibilities and job description for the Technical Analyst Associate - Hybrid position at Cognizant Technology Solutions and Careers?
At TriZetto Provider Solutions, we aim to simplify the business of healthcare. By combining intuitive products and customer-focused services with in-depth industry knowledge, we provide complete revenue cycle management services to empower our clients to succeed. Fueled by Cognizant, our collective expertise and global reach allows for endless possibilities to work with our clients to transform healthcare. We like to think that our products and services act as the heartbeat of our clients’ practices, and our company-wide promise to have a Heart for Service will serve as the underlying force that allows our clients’ businesses to thrive through dedicated customer service. We believe when you put your heart into what you do, anything is possible.
Essential Functions:
- Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.
- Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.
- Troubleshooting, testing, and resolving reported production support or data issues.
- Maintaining internal and external customer-reported questions, problems, and resolutions following issue management procedures.
- Managing a workload of technical support issues on a timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
- Ability to work in a fast-paced, self-directed, and team environment as well as excellent problem-solving, organizational skills, and professionalism.
Qualifications:
Education: Business Management or Healthcare bachelor’s degree preferred or equivalent experience
Required Experience:
- Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.
- Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people
Salary and Other Compensation:
Applications will be accepted until January 20, 2026.
The annual salary for this position is between $50,000 - $55,000 depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Salary : $50,000 - $55,000