What are the responsibilities and job description for the Consulting Manager - Communications position at Cognizant Technology Solutions and Careers?
Consulting Manager - Communications
Insurance Consulting
ABOUT US
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Learn how Cognizant helps clients with digital at www.cognizant.com.
The Role
We are seeking a passionate, high energy, Consulting Manager. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!
It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both encouragement and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
If you are excited by change, and excel through autonomy, we would love to hear from you!
Responsibilities:
- Lead the strategic sunset of an enterprise ticketing platform. This role is critical to ensuring a smooth, low-risk transition for customers, internal teams, and downstream systems while preserving business continuity and data integrity. The Product Manager will own the end-to-end decommissioning lifecycle—from discovery and stakeholder alignment through migration, shutdown, and post-sunset validation. This role requires strong cross-functional leadership, technical acumen, and experience managing platform transitions at scale.
- Own the end-to-end strategy and execution for sunsetting a legacy ticketing platform, including discovery, roadmap definition, migration, and final decommissioning
- Lead cross-functional coordination across architecture development, change management, knowledge management, and operations to manage dependencies, mitigate risk, and ensure business continuity
- Define and execute user, workflow, and data migration plans to replacement systems while maintaining service quality and compliance
- Drive stakeholder communication, success metrics, and post-sunset validation to ensure a smooth transition and capture lessons learned