What are the responsibilities and job description for the Escape Room Supervisor position at Cognition Escapes?
About Us:
Cognition Escapes is an innovative, adventure-driven escape room company offering exciting, immersive experiences for individuals and teams. Our goal is to deliver top-tier entertainment while fostering creativity and collaboration. We’re seeking a passionate, dedicated Escape Room Supervisor to lead our team and raise the bar on the guest experience.
Position Overview:
The Escape Room Supervisor is the day-to-day leader of the operation and the owner of the guest experience. You’ll coach and manage a team of Game Masters, keep games running smoothly, and make sure every group leaves genuinely happy. This is a hands-on role for someone who thrives in a people-first environment, can read a room, solve problems quickly, and turn “good” experiences into “wow” moments.
Key Responsibilities:
Guest Experience
- Create a warm, welcoming experience for every guest
- Set the service standard: friendliness, professionalism, enthusiasm, and consistency
- Handle guest issues with calm, professional judgment and turn problems into positive outcomes
- Track guest feedback and coach the team on improvements
Team Leadership
- Train, schedule, and support a team of Game Masters
- Build a high-energy, supportive culture with clear expectations
- Coach staff on guest engagement, conflict resolution, and confident hosting
Daily Operations
- Master all games to ensure smooth monitoring, timely hints, and great pacing
- Oversee shift operations, room resets, opening/closing duties, and cleaning routines
- Step in when last-minute coverage is needed
- Monitor inventory and help minimize downtime from recurring issues
Qualifications
- Strong customer service background with a track record of guest satisfaction
- 2 years of team leadership experience (hospitality or entertainment preferred)
- Calm, professional communicator under pressure
- Organized, dependable, and able to multitask in a fast-paced environment
- Evening and weekend availability required
Bonus
- Escape room or themed entertainment experience
- Hands-on repair skills (basic tools, electronics, props)