What are the responsibilities and job description for the IT Support Assistant position at Cognita Schools?
Employment type: Permanent, full-time, 1 year contract renewal cycle.
Salary: Up to $60,000 pa (dependent on experience).
Start date: 1 August 2026.
About the School - York Prep School:
York Preparatory School is a New York City independent school committed to creating a nurturing environment that challenges and supports each student in a diverse and inclusive setting. Compassionate and accessible educators guide our students through a traditional and rigorous curriculum, while employing a range of innovative techniques to cultivate each individual student’s skills, abilities, and interests. York strives to educate the whole child, meeting each student where they are, and supporting them as they grow into lifelong learners and responsible citizens.
The school now has an exciting opportunity for an experienced IT Support Assistant to join our fantastic team.
About Cognita:
Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, "Thrive in a rapidly evolving world".
About the Role:
The IT Support Assistant provides first-level technical support to faculty, staff, and students, ensuring a smooth and reliable day-to-day technology experience within a collaborative school environment. This role is responsible for troubleshooting technical issues, supporting classroom instruction and event technology (including A/V systems), and managing device lifecycle processes such as setup, repairs, and loaner distribution. The successful candidate will be customer-focused, dependable, and highly organized, with strong communication skills and a proactive approach to problem-solving. They will track and resolve support requests while maintaining accurate documentation and inventory records, and collaborate effectively with internal teams and external vendors to maintain and continuously improve technology services across the school.
Who We Are Looking For:
We are looking for a motivated and service-oriented individual with prior help desk or school IT experience and a strong foundation in supporting macOS environments or MDM platforms. The ideal candidate brings hands-on experience with A/V systems, school events, or makerspace equipment, along with a high school diploma or equivalent. They are patient, approachable, and an effective communicator, with strong organizational skills and the ability to manage multiple tasks through to completion. Self-motivated and adaptable, they work confidently both independently and collaboratively, demonstrating curiosity, sound judgment, and a commitment to continuous learning and growth. A natural problem-solver, they think creatively and provide confident one-on-one support and training, while showing a genuine interest in educational technology and student success. Above all, they embody a collaborative and respectful approach, take ownership of their work, deliver high-quality results, and remain flexible and courageous in a dynamic, fast-paced environment.
To view our full Role Profile, click here
How to Apply:
Complete this application before the closing date. The Closing Date for Applications is: 26th July 2026
Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.
Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
Salary: Up to $60,000 pa (dependent on experience).
Start date: 1 August 2026.
About the School - York Prep School:
York Preparatory School is a New York City independent school committed to creating a nurturing environment that challenges and supports each student in a diverse and inclusive setting. Compassionate and accessible educators guide our students through a traditional and rigorous curriculum, while employing a range of innovative techniques to cultivate each individual student’s skills, abilities, and interests. York strives to educate the whole child, meeting each student where they are, and supporting them as they grow into lifelong learners and responsible citizens.
The school now has an exciting opportunity for an experienced IT Support Assistant to join our fantastic team.
About Cognita:
Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, "Thrive in a rapidly evolving world".
About the Role:
The IT Support Assistant provides first-level technical support to faculty, staff, and students, ensuring a smooth and reliable day-to-day technology experience within a collaborative school environment. This role is responsible for troubleshooting technical issues, supporting classroom instruction and event technology (including A/V systems), and managing device lifecycle processes such as setup, repairs, and loaner distribution. The successful candidate will be customer-focused, dependable, and highly organized, with strong communication skills and a proactive approach to problem-solving. They will track and resolve support requests while maintaining accurate documentation and inventory records, and collaborate effectively with internal teams and external vendors to maintain and continuously improve technology services across the school.
Who We Are Looking For:
We are looking for a motivated and service-oriented individual with prior help desk or school IT experience and a strong foundation in supporting macOS environments or MDM platforms. The ideal candidate brings hands-on experience with A/V systems, school events, or makerspace equipment, along with a high school diploma or equivalent. They are patient, approachable, and an effective communicator, with strong organizational skills and the ability to manage multiple tasks through to completion. Self-motivated and adaptable, they work confidently both independently and collaboratively, demonstrating curiosity, sound judgment, and a commitment to continuous learning and growth. A natural problem-solver, they think creatively and provide confident one-on-one support and training, while showing a genuine interest in educational technology and student success. Above all, they embody a collaborative and respectful approach, take ownership of their work, deliver high-quality results, and remain flexible and courageous in a dynamic, fast-paced environment.
To view our full Role Profile, click here
How to Apply:
Complete this application before the closing date. The Closing Date for Applications is: 26th July 2026
Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.
Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
Salary : $60,000