Technical Service Support

Job Title : Technical Service Support - Tier 2

Location: Washington, DC

Duration: 1 year renewable with possibility of FTE over time

Fully Onsite Role

Preferences: State or Federal Client Background

About Us:

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

· Troubleshoot software/hardware

· Order, configure, and install mobile devices and apps

· Support peripherals (printers, headphones, USB cameras)

· Image computers/laptops

· Disconnect/reconnect computers/laptops

Skills

· Configure and troubleshoot COTS Software on PCs, Macs, mobile devices (smartphones, tablets), printers, and multifunction devices.

· Intermediate to advanced knowledge of Windows, macOS, iOS, and Android.

· Intermediate foundational knowledge of physical, network, and application layers, including TCP/IP.

· Excellent customer service and communication skills (written and verbal).

· Ability to interact with executive-level customers and management.

· Ability to work in a fast-paced environment and meet deadlines.

· Strong business/systems analysis experience for problem resolution and requirements gathering.

· 1 year experience with macOS.

· 1 year experience supporting clients with remote access software (e.g., Cisco AnyConnect).

· 1 year experience supporting remote connectivity (VPN); Remote SecurID console experience preferred.

· 3 years Active Directory User & Account Administration.

· 3 years experience in an IT Call Center.

· 3 years experience with Microsoft Windows 10 and Office 365 applications.

· 3 years experience supporting Mobile operating systems (iOS, Android).

· Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred.

· 3 years experience supporting Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online.

· 5 years experience using BMC Remedy (Incident, Change, or Knowledge Management).

· 1 year experience supporting virtual conferencing solutions (MS Teams, WebEx, Zoom experience preferred).

· Self-motivated (supervised or unsupervised).

Equal Opportunity & Inclusion Statement

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

Application Process

Please submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us—we are happy to assist.

Join Us

At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.