What are the responsibilities and job description for the Head Teller position at COGENT BANK?
Description
Job Summary
As a Head Teller, you will be responsible for processing the deposits, withdrawals, and other financial transactions for our clients. This position performs all teller functions and is critical to building client advocacy and ensuring continued profitability of the banking center through organic growth and referral opportunities by setting and maintaining high service standards, creating positive client experiences, and fostering a culture of teamwork and collaboration.
Requirements
Responsibilities and Duties
• Perform teller functions
o Auditing and reconciling cash drawers, including atm and vault
o Counting and packaging currency
• Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access.
• Maintain the bank’s files for currency transaction reports, customer safekeeping receipts
• Complete all BSA requirements, including:
o Read BSA/AML Program (policy)
o File Currency Transaction Reports
o Report suspicious activity to BSA Officer
o Complete all BSA/AML/OFAC related online courses
o Follow BSA/AML/OFAC policies and procedures
• Assist Bank Officers when needed.
• Perform other duties as assigned.
Qualifications and Skills
• Minimum Education: High School diploma or equivalent.
• Minimum Experience: 1 years of banking experience.
• Preferred Experience: 3 years of banking experience.
Competencies
• Ability to actively engage in conversations with clients and customers
• Ability to present oneself as well as the company in a professional manner
• Knowledge of all deposit, small business, and consumer loan products
• Excellent verbal and written communication skills
• Thorough knowledge of industry and regulatory compliance practices
• Proficient in the use of a personal computer, business software, and banking software
• Ability to complete tasks with accuracy
• Ability to multitask, prioritize, and manage time effectively