Chapter Area Lead, Software Development

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : About Cogeco Cogeco is a leading broadband and entertainment provider, driving customer loyalty through exceptional digital experiences. We leverage the Agile operating model to build and rapidly iterate on our consumer-facing web and mobile applications, which are critical to customer self-service, content delivery, and smart home integration. The Opportunity: End-to-End Digital Leadership We are seeking a technologist to lead our Web & Mobile App Development as the Chapter Area Lead for the entire Frontend and Full-Stack Engineering craft. This unique dual role requires balancing strategic delivery with hands-on talent development: The What & When: Accountable for the technical vision and delivery of the entire customer-facing web and mobile application portfolio. The How & Who: Responsible for defining the engineering craft, standards, and professional development for all Frontend and Full-Stack developers across multiple Agile Crews. Key Responsibilities I. Strategic Delivery & Vision Cross-Platform Strategy: Define and own the technical roadmap and architectural standards for all major customer access points: responsive web portals, consumer-facing APIs, native iOS/Android apps, and Progressive Web Apps (PWAs), ensuring alignment with Cogeco's business goals. Delivery & Scalability: Partner with Crew Leads and Product Owners to oversee the planning, budgeting, and execution of the digital portfolio, ensuring high availability and performance at massive scale for millions of users. Architecture Modernization: Champion the adoption of modern frontend architectures (e.g., micro-frontends, component-based systems) and full-stack integration patterns to maximize code reuse and cross-platform consistency. DevOps & Quality: Drive the implementation of advanced CI/CD, automated testing, and observability practices specifically tailored for mobile and web deployment, ensuring secure and frequent releases. Innovation: Actively scout, evaluate, and integrate emerging web and mobile technologies (e.g., new frameworks, WebAssembly, edge computing) to maintain a competitive advantage for Cogeco. II. Craftsmanship & People Development Chapter Leadership: Serve as the direct manager, coach, and mentor for all Chapter Leads within the Frontend/Full-Stack domain. Technical Standards: Define, evolve, and enforce coding standards, security protocols, and best practices for Frontend and Full-Stack development across all Agile Squads. Talent Development: Orchestrate the recruitment, performance management, and career pathing for all engineers in the Chapter Area. Proactively identify skill gaps and create targeted learning programs (e.g., mobile security training, advanced React workshops). Knowledge Sharing: Facilitate regular Chapter syncs to break down silos, promote knowledge transfer, and cultivate a cohesive engineering community focused on craft excellence. Resource Optimization: Work with Crew Leads to ensure Chapter members are deployed to Squads in a way that balances business value delivery with individual development and career goals. Required Skills & Qualifications Experience & Leadership 5-10 years of deep experience in software development, with 5 years in a senior technical management role (Director-level or equivalent). 5 years working within a scaled Agile or Lean organization, with proven experience as a Chapter Lead, Crew Lead or Product Owner Proven track record of successfully launching and scaling high-traffic, consumer-facing web and mobile applications for a large enterprise, preferably within the telecommunications or media sector. Technical Expertise Full-Stack Proficiency: Expert-level knowledge across the full stack, including: Frontend: JavaScript/TypeScript, modern frameworks (React, Vue, or Angular), and cross-browser/responsive design. Backend/APIs: Experience with server-side languages (e.g., Node.js, Java, Python), API design (REST/GraphQL), and integration with enterprise systems. Cloud & DevOps: Strong architectural knowledge of public cloud platforms (AWS, Azure, or GCP) and advanced DevOps practices, including containerization (Docker, Kubernetes). Performance: Mastery of application performance monitoring (APM) tools, web vitals optimization, and network-level security best practices. Mindset & Behaviors Servant Leader: Demonstrated ability to lead by influence, empower autonomous teams, and champion the growth of engineers over personal technical tasks. Strategic Communicator: Exceptional ability to communicate highly complex technical issues, trade-offs, and investment plans to executive (non-technical) stakeholders. Bias for Action: A proactive, decisive leader focused on driving continuous improvement in engineering velocity and product quality. Location : Rochester, NH Company : Breezeline At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Its Cogeco Communications subsidiary provides Internet, video and phone services in Canada, and in thirteen states in the United States under the Cogeco Connexion, oxio and Breezeline brand names. Through Cogeco Media, it owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX: CCA).