What are the responsibilities and job description for the Senior Application Support Engineer (SRE) position at Coforge?
Job Title/Role: Senior Application Support Engineer (SRE)
Key Skills: System Analysis, Development, Data Reporting
Experience: 5-7 Years experience
Location: Indianapolis, IN
We at Coforge are hiring an experienced Senior Application Support Engineer (SRE) with strong expertise in the reliability, availability, and performance of mission critical applications and platforms.
Key Responsibilities:
- Provide 24/7 support as part of a team for production web applications running on AWS or MuleSoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents
- Apply industry best practices to support processes. Participate in a planned on-call rotation.
Qualifications:
- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Proficiency with observability tools (Open Telemetry, Splunk, AppDynamics, Datadog).
- Hands-on experience with AWS and/or Kubernetes.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and ServiceNow dashboards. Comfortable working in Linux environments and shell scripting.
Good to Have:
- Bachelor’s or master’s degree in computer science, Engineering, or related field.
- Consulting experience and Agile methodology background.
- Proven ability to lead small to medium-sized teams.
- Certifications: ITIL Foundation, AWS, Azure, or GCP.
- Experience with MuleSoft, Postman, and API testing support.
- Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).