What are the responsibilities and job description for the Call Center Representative position at Coforge?
Job Title: Call Center Representative/ Service Desk Aagent
Skills: Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment, Pix boot, SCCM/ intune, Active Directory 360 issues, autopilot
Experience: 2-3 Years
Location: Charleston, West Virginia
Job Type: Contract
We at Coforge are hiring for Service Desk Agent with the following skills:
- Deskside associate Level 1.5 with experience in imaging, Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment etc.
- Should have over 4 years of experience in Deskside support.
- Imaging using Pix boot, SCCM/ intune.
- Experience in resolving Active Directory 360 issues.
- Experience with Bitlocker, MFA & Google DUO.
- Experience with autopilot.
- Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
- Must have experience in supporting hybrid/Remote users in a large enterprise environment.