What are the responsibilities and job description for the Call Center Representative position at Coforge?
Job Title: Retaining Call Center Agent
Skills: Consumer customers, Sales, Calling, Bulk calling, Retaining customer
Experience: 1 Years
Location: Charleston, WV
We at Coforge are hiring Call Center Agent with the following skillset:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Retaining customer experience is a plus point
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.