What are the responsibilities and job description for the Desktop Support Specialist position at Coforge?
Job Title: Desktop Support Specialist
Skills: Level 2 technical support, Purchase desktop hardware & software, Active Directory, Rotating on-call support
Experience: 2-5 Years
Location: Alpharetta, GA (5 days onsite)
Job Type: Contract
We at Coforge are hiring for Desktop Support Specialist with the following skills:
- Provide Level 2 technical support to end-users through various channels, including in-person, phone, and remote assistance.
- Provide clear documentation in tickets and escalate to the appropriate support team or vendor where needed.
- Build and image computers for new users or replacement PCs.
- Follow standard Incident Management & Service Request processes and help maintain our Knowledge Base.
- Purchase desktop hardware & software.
- Create and update Active Directory accounts.
- Application deployment.
- Leverage 3rd party vendors to resolve issues & fulfil requests.
- Support onsite office technology including printers, cameras, displays, etc.
- Rotating on-call support on weekends.
