What are the responsibilities and job description for the Customer Service Retention & Sales Representative position at Coforge?
Company Name: Coforge Ltd.
Job Title: Customer Service Retention & Sales Representative
Location: South Charleston, WV
Job Description:
Coforge is seeking a dedicated Customer Service Retention & Sales Representative to join our team in South Charleston, WV. The ideal candidate will be responsible for providing exceptional customer service while effectively retaining customers and driving sales. This position involves engaging with customers to understand their needs, resolving issues, and promoting the value of our services to enhance customer satisfaction and loyalty.
Key Responsibilities:
- Handle inbound and outbound customer calls to address inquiries and retention strategies.
- Provide excellent service and support to customers, ensuring their concerns are addressed promptly.
- Identify opportunities to upsell or cross-sell services that align with customer needs.
- Maintain accurate records of customer interactions and transactions using our internal systems.
- Work collaboratively with team members and management to meet and exceed performance targets.
- Stay informed about product offerings and company policies to effectively communicate with customers.
- Assist in the development of retention strategies to improve customer loyalty.
Skills and Tools Required:
- Strong verbal and written communication skills.
- Excellent problem-solving abilities with a customer-focused approach.
- Ability to work well in a fast-paced environment and adapt to changing priorities.
- Basic computer skills and proficiency in using customer relationship management (CRM) software.
- Experience in sales or customer service roles is preferred.
- Capability to work flexible hours, including weekends and evenings as required.
Pay Rate: $17 per hour
Availability: Must be able to work any shift from 8 am to 10 pm EST Monday to Friday and from 8 am to 8 pm EST on Saturday.
Job Title: Customer Service Retention & Sales Representative
Location: South Charleston, WV
Job Description:
Coforge is seeking a dedicated Customer Service Retention & Sales Representative to join our team in South Charleston, WV. The ideal candidate will be responsible for providing exceptional customer service while effectively retaining customers and driving sales. This position involves engaging with customers to understand their needs, resolving issues, and promoting the value of our services to enhance customer satisfaction and loyalty.
Key Responsibilities:
- Handle inbound and outbound customer calls to address inquiries and retention strategies.
- Provide excellent service and support to customers, ensuring their concerns are addressed promptly.
- Identify opportunities to upsell or cross-sell services that align with customer needs.
- Maintain accurate records of customer interactions and transactions using our internal systems.
- Work collaboratively with team members and management to meet and exceed performance targets.
- Stay informed about product offerings and company policies to effectively communicate with customers.
- Assist in the development of retention strategies to improve customer loyalty.
Skills and Tools Required:
- Strong verbal and written communication skills.
- Excellent problem-solving abilities with a customer-focused approach.
- Ability to work well in a fast-paced environment and adapt to changing priorities.
- Basic computer skills and proficiency in using customer relationship management (CRM) software.
- Experience in sales or customer service roles is preferred.
- Capability to work flexible hours, including weekends and evenings as required.
Pay Rate: $17 per hour
Availability: Must be able to work any shift from 8 am to 10 pm EST Monday to Friday and from 8 am to 8 pm EST on Saturday.
Salary : $17