What are the responsibilities and job description for the Customer Service Representative position at Coforge?
Role: Customer Service Representative
Location: 2020 Union Carbide Dr, South Charleston, WV 25303
Schedule: Monday to Friday | Any shift from 8:00 AM – 8:00 PM EST
Coforge is looking for Customer Service candidates at South Charleston, WV 25303 with below skillset
Skills Required:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Call Center experience is preferred
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.