What are the responsibilities and job description for the Call Center Representative position at Coforge?
Job Title: Call Center Representative
Skills: Call center, customer service, retention, sales
Experience: 1 year
Job Location: Augusta, Georgia
Onsite role and Full time
We at Coforge are hiring for call center agents with the following skillset:
- Promote and retain products and services.
- Experience in customer retention or sales.
- Prior experience in a call center environment is required.
- Deliver excellent customer service over the phone.
- Negotiate and process save/service order requests from customers.
- Interact with customers patiently, tactfully, and efficiently.
- Clearly explain applicable fees and adjustments to customers.
- Offer product and service options tailored to customer needs.
- Demonstrate active listening skills.
- Follow structured call flows to enhance the customer experience.
Salary : $17