Little Dragon Team Lead

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality.  You are a part of our family; Welcome Home!

*This is a tipped position. All tips earned will be included on your paycheck.

SUMMARY:

The Little Dragon Lead will prepare & make sure all food is consistent quality food, cashier and help train the Little Dragon staff to ensure excellent customer service in a clean and friendly environment.

RESPONSIBILITIES:

• Utilize Agilysys system to ring in orders, receive funds, and count back change.
• Prepare food consistently according to standard operating procedures.
• Maintain a clean & stocked work environment.
• Ensure food safety and appropriate sanitation measures are followed.
• Stock items applying appropriate dating and rotation principles.
• Operate and clean commercial restaurant equipment according to standard operating procedures.
• Maintain temperature logs, time logs, and waste sheets.
• Perform prep work as needed and to Executive Chef’s standards.
• Receive, use, and return a bank with appropriate paperwork daily.
• Work closely with managers to improve employee morale and help conduct employee discipline fairly and consistently.
• Fix tickets and handle guest complaints when a manager isn’t present or is busy.
• Help with ordering through Optimum & inventory when necessary.
• Other job duties as assigned.

QUALIFICATIONS

Education/Experience:

• Must be 19 years of age or older.
• Little Dragon cook & cashier in CCRH Little Dragon for at least 6 months preferred.
• 2 years of previous direct customer service and food service experience required.
• 1 year fast food style customer service experience required.

Skills/Knowledge:

• Food handler’s permit preferred; ability to obtain a food handler’s permit required.
• Strong customer service skills are required.
• Ability to multi-task is a must.
• Cashiering skills required.
• Must work well in a team environment.
• Must be skilled at multi-tasking and following detailed instructions precisely.
• Excellent communication skills required.
• De-escalation & handling guest complaint skills preferred.
• Agilysys (POS) system knowledge preferred.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to work in a confined space; perform repetitious activities; stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds; push; pull; walk; and twist. Specific vision abilities required by this job include close vision.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.

Salary : $19 - $23