What are the responsibilities and job description for the Customer Service position at Cody Jones Farmers Insurance?
Join a team that cares about our customers and you! Cody Jones Farmers Insurance in Centralia, Washington, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Disability Insurance
Retirement Plan
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Parental Leave
Dental Insurance
Vision Insurance
Life Insurance
Responsibilities
- Process customer policy change requests.
- Handle all incoming claim calls from customers and follow-up.
- Complete Evidence of Insurance requests.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
- Maintain knowledge of new products and services.
- Be outstanding at relationship building.
- Develop and maintain client relationships.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Be a fantastic presenter.
- Proficiency to multi-task, follow-thru and follow-up.
- Must be highly self-motivated.
- Professional phone etiquette.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- A Property & Casualty insurance license is required.