What are the responsibilities and job description for the Genesys Architect position at Codinix Technologies Inc.?
Hi,
Hope you are doing well I have a great opportunity matching your profile please let me know.
Job Title: Genesys Architect
Job Location: Boston, MA and Louisville, KY (Onsite)
Job Type: Contract
Job Description
RESPONSIBILITIES
- Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc
Profile Specification
- Experience in Genesys CX functionality and features with real world experience optimizing IVR skill-based routing Queue management and agent desktop integration
- Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
- Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
- Ability to create omnichannel experience in integration with multiple digital channels
- Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and self-service features
- Collaborate with cross functional team for creating optimal solution and development
Thanks & Regards
Abhay Dubey
Sr. US Technical Recruiter
Phone: 771-333-7731
Codinix Technologies Inc.
www.codinix.com
