What are the responsibilities and job description for the Information Technology Support Engineer position at Codilix?
Company Description
Codilix is a forward-thinking software development and IT support company specializing in delivering innovative and high-performance digital solutions. With over 50 successful projects across industries, Codilix provides expertise in website development, mobile app creation, ERP systems, staff augmentation, and social media marketing. Our solutions are designed to enhance business efficiency, scalability, and digital presence. At Codilix, we strive to empower clients by leveraging cutting-edge technology to achieve their business goals.
Role Description
A/V equipment
- Video distribution: Extron (PCS and XTP software)
- Audio system processing: Biamp (Tesira and Dante software)
- Video production: Blackmagic
- Control System: Extron and Crestron
- Collaboration appliances: HP/Poly, Neat, DTEN, Logitech, Lightware
- Collaboration hosting platform: 95% Zoom / 5% Teams
General tasks
- Installation and configuration of hardware, software, systems, printers, and scanners.
- Supervision and maintenance of IT systems.
- Timely response to service problems and requests.
- Repair and replacement of equipment as needed.
- Providing support and guidance to end users, especially for "how-to" questions.
- Transferring or escalating incidents, requests, and queries to other support groups when outside their responsibility.
- Updating and maintaining technical knowledge bases (including problems, known errors, technical guides, procedures, etc.).
- Identifying, documenting, and training the Service Desk team on issues that can be resolved by them.
- Managing IT change controls and requests as part of their core service functions.
- Collaborating with the Service Coordinator and, if necessary, the SDM to ensure proper service delivery for tasks not initially defined.
- Smart Hands for the site -
- VIP Support -
Desktop Support
- HP hardware with some Dell hardware -
- Windows 10 & 11 – In the lab – Windows 7, XP or versions
- Intune – is a cloud-based service that helps organizations manage and secure devices
- Autopilot - enables organizations to automate the entire device activation and user assignment process with a one-time setup.
- SCCM – Moving off of SCCM - a comprehensive, client-based management suite designed for IT administrators to deploy, manage, and secure large numbers of Windows-based devices.
- Azure – a virtualized computing experience hosted in Microsoft’s public cloud rather than on physical, local hardware
- JAMF for MAC - a leading mobile device management (MDM) software platform designed exclusively to manage, secure, and configure Apple devices—including macOS, iOS, iPadOS, and tvOS—within organizations.
- Linux - a free, open-source, Unix-like operating system (OS) based on the Linux kernel
- Service Now Ticketing software – a digital record used by organizations to track, manage, and resolve customer issues, technical problems, or service requests
- SLAK – Chat
- MS Office: Installation and configuration
- MS Windows: Installation and configuration
- Antivirus: Installation and configuration
- Device Encryption: Implementation and support
- Microcomputer Applications: Installation and configuration
- SAP GUI: Installation and support
- Inventory Control: Inventory and warehouse management
- ITSM Tool: Ticket management in ITSM tool
- Microcomputing: Microcomputer support
- Computer Networks: Basic support for devices in corporate networks
- ITIL: Knowledge of ITIL methodologies