What are the responsibilities and job description for the Verification of Benefits (VOB) Team Lead position at CodeMax Behavioral Health Billing?
Reports to: Verification of Benefits Supervisor
Employment Status: Full-Time
FLSA Status: Non-Exempt
Location: Florida
Work Location: On Site
Work Hours: 8AM – 4:30 PM Monday to Friday
Job Summary:
This vital role is responsible for overseeing the daily operations and performance of the VOB representatives to ensure timely, accurate, and thorough insurance verifications. This role serves as a liaison between staff, management, and other departments, ensuring a consistent workflow and high-quality service. The VOB Team Lead provides support through training, quality assurance, process improvement, and by addressing escalated issues related to benefit verification. This position requires strong leadership, a deep understanding of insurance verification processes, and the ability to maintain productivity in a fast-paced healthcare environment.
Duties/Responsibilities:
Required Skills/Abilities:
Employment Status: Full-Time
FLSA Status: Non-Exempt
Location: Florida
Work Location: On Site
Work Hours: 8AM – 4:30 PM Monday to Friday
Job Summary:
This vital role is responsible for overseeing the daily operations and performance of the VOB representatives to ensure timely, accurate, and thorough insurance verifications. This role serves as a liaison between staff, management, and other departments, ensuring a consistent workflow and high-quality service. The VOB Team Lead provides support through training, quality assurance, process improvement, and by addressing escalated issues related to benefit verification. This position requires strong leadership, a deep understanding of insurance verification processes, and the ability to maintain productivity in a fast-paced healthcare environment.
Duties/Responsibilities:
- Supervise daily operations of the Verification of Benefits team to ensure accuracy, efficiency, and compliance with company policies and payer requirements.
- Assign and monitor workloads, track productivity, and adjust staffing as needed to meet departmental goals and timelines.
- Provide training, coaching, and ongoing support to team members to ensure consistent performance and development.
- Track and report performance metrics, trends, and compliance issues to management.
- Contacts insurance companies when need it via phone to verify patient eligibility and benefits.
- Collaborate with other team members to resolve discrepancies in patient insurance information.
- Provides support to the billing department by ensuring accurate eligibility information is available for claims processing.
- All other duties as assigned.
Required Skills/Abilities:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in healthcare billing software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Exceptional attention to detail.
- Proven ability to multitask effectively.
- Comfortable with extended periods of phone communication.
- A strong sense of urgency and commitment to timely task completion.
- High school diploma or equivalent required.
- Basic understanding of ICD-10 and CPT codes to accurately interpret patient diagnoses and procedures when verifying benefits
- Knowledge of HIPAA and other healthcare industry regulations.
- Proficiency with electronic health records (EHR) systems and insurance verification platforms.
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401(k) plan with matching contributions
