What are the responsibilities and job description for the Clinical Operations Director position at CODAC Health, Recovery & Wellness, Inc.?
Summary
Responsible for the day-to-day operation of the assigned outpatient services team including the provision of group and individual clinical supervision, clinical training and orientation, program and case consultation, management of services, therapeutic/crisis intervention and diagnostic evaluation and assessments of members. Review of assessments.
Essential Duties And Responsibilities
Education/Experience:
Responsible for the day-to-day operation of the assigned outpatient services team including the provision of group and individual clinical supervision, clinical training and orientation, program and case consultation, management of services, therapeutic/crisis intervention and diagnostic evaluation and assessments of members. Review of assessments.
Essential Duties And Responsibilities
- Manages and collaborates effectively within an integrated service delivery model, fostering a cross-functional team approach to achieve objectives.
- Provides clinical supervision to direct reports in both individual and group setting including case consultation and staffing.
- Coordinates and assigns new members.
- Provides training and support to assigned staff in the facilitation of ART meetings including attendance and observation of staff facilitation skills.
- Provides clinical staff training and development to CODAC staff through clinical orientation and other specifically focused in-service trainings.
- Assures referral to therapist for the provision of individual and family therapy to high acuity members as needed. If necessary, provides interventions to members themselves.
- Performs relevant assessments and case consultations for members, as needed.
- Assists in program development through participation in senior clinical and management meetings.
- In collaboration with the Vice President of Outpatient Services, meets regularly with other site leadership staff to coordinate activities, address issues, and resolve problems and review program goals and objectives.
- Participates in the writing, development, and implementation of various proposals and grants.
- Assures maintenance of member files in accordance with agency and funding source requirements, when appropriate.
- Provides complete documentation and reporting of all client services in accordance with agency and funding source requirements.
- Leads staff meetings to address identified training needs and provides consultation.
- Monitors staff service delivery expectations and develops improvement plans for staff not meeting expectations to assure success.
- Monitors to assure services identified as necessary for recovery in a member ‘s Individual Service Plan are offered and to the extent possible delivered to members.
- Ensures quality and completion of direct reports Catalytic Coaching no later than 05.15 on an annual basis.
- Ensures direct report compliance with organization training requirements.
- Works proactively with Vice President of Clinical Operations, Quality Management and Human Resources departments regarding personnel performance issues/concerns.
- Ensures that communication concerning policy and procedure changes is disseminated and implemented according to CODAC expectations.
- Maintain professional, tactful, and open communication with both direct reports and members of leadership from across CODAC.
- Balances clinical responsibilities with supervisory duties, modeling service provision and use of best practices to support staff performance and development.
- Provides direct client services, including therapy, case management, and crisis intervention, in accordance with licensure and agency standards.
- Accurately documents and bills for services in compliance with payer and regulatory requirements.
- Based on discussion with the direct supervisor a minimum required service delivery expectation may be implemented for direct services provision.
- Demonstrates flexibility and leadership by stepping into direct service roles to provide coverage during staff absences and/or vacancies to ensure continuity of operations including facilitation of groups, Adult Recovery Team meetings or other staff tasks requiring completion.
- Performs other related activities in accordance with agency growth and changes.
Education/Experience:
- Master’s degree in a related field and 10 years of Outpatient Services management experience AND;
- 3 years supervisory experience AND;
- 5 years direct clinical experience AND;
- Licensed by the AZ Board of Behavioral Health, independent preferred
- On-Site Monday to Friday 8a to 5p.
- Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. Driver’s license is an essential requirement for performing duties for this position.
- Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
- 1st Aid and CPR
- Fingerprint Clearance from the Arizona Department of Public Safety, may be required at designated sites.
- Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.
- Considerable experience and knowledge of the principles and practice of community mental health including prevention, education, and treatment aspects.
- Considerable knowledge of the various modes of psychotherapy, especially crisis intervention and short-term models using individual, family, and group approaches.
- Considerable skill in assessment procedures, therapeutic treatment, crisis intervention techniques, and case management practices including follow-up and closure.
- Extensive knowledge of drugs of abuse and dynamics of abusive/addictive behavior.
- Extensive knowledge of various therapeutic techniques utilized in interrupting dysfunctional behavior lifestyles.
- Extensive knowledge and experience with individual, group and family therapy.
- Ability to interact and provide effective leadership in a team setting with other behavioral health professionals.
- Familiarity with various ethnic and cultural groups.