Legal Assistant (Personal Injury)

BONUS INCENTIVES UP TO $20,000-$30,000

About the Rol

eWe are seeking a professional, detail-oriented Claim Coordinator to serve as a key point of contact for existing claimants. This role is critical in ensuring a smooth claimant experience by verifying information, answering questions, and guiding individuals through the next steps of the claims process. The ideal candidate delivers exceptional service with empathy, accuracy, and a strong sense of urgency

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Key Responsibiliti

• esClient Engagement: Provide exceptional service across phone, email, web, and live chat, ensuring claimants feel supported and understoo
• d.Data Verification: Confirm and verify all claim-related information with precision while collecting any additional details neede
• d.Service Excellence: Handle every interaction with professionalism, attention to detail, and urgency to drive efficient outcome
• s.Process Guidance: Clearly explain claim next steps and transition clients to the Case Management team (paralegals, attorneys, etc.) when appropriat

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Candidate Requirements: Essential Attribu

• tesPrevious customer service experience, ideally in a role requiring direct client interacti
• on.Strong telephone etiquette with clear, courteous communicati
• on.Excellent active listening, verbal communication, and interpersonal skil
• ls.Strong written communication, including grammar, spelling, and email clari
• ty.High level of organization, attention to detail, and ability to prioritize tas
• ks.Comfortable multitasking and managing multiple inquiries at on
• ce.Ability to work independently and collaboratively with attorneys, paralegals, and administrative tea
• ms.Adaptability to fast-paced, high-volume environmen
• ts.Strong emotional intelligence, including empathy and professionali

sm.
Preferred Qualificat

• ionsExperience in a law firm or legal environment (p
• lus)Background in insurance, healthcare, or medical administration (p
• lus)Familiarity with CRM systems (e.g., Salesforce), VoIP tools, and e-signature platf
• ormsContact Center or Call Center experience (p
• lus)College degree preferred (not requi
• red)Bilingual abilities (p