What are the responsibilities and job description for the CUSTOMER SERVICE position at CODA LOGISTICS AND DISTRIBUTION, LLC?
This entry-level CFS Customer Service position, based in Addison, IL, provides exposure to various aspects of our logistics operations. The ideal candidate will assist with both import and export activities, driver routing, customer service at the service window, data entry, and general administrative duties. This role offers an excellent opportunity to gain practical experience in a dynamic logistics environment while developing a strong understanding of warehouse and transportation operations.
Roles and Responsibilities
Position responsibilities include but are not limited to the following:
- Manage communication with customers regarding both import and export shipments
- Coordinate routing and dispatching of drivers
- Assist drivers at the customer service window, checking documents and processing pickups/deliveries
- Accurately track and trace cargo, update records, and manage documentation
- Support load planning and appointment scheduling
- Perform data entry into the internal operating system
- Organize and file shipping documents and customer records
- Respond to customer inquiries via phone and email
- Investigate and resolve shipping issues such as delays or discrepancies
- Assist with shipment closing, invoicing, and compliance procedures
- Ensure standard operating procedures and customer-specific instructions are followed
- Collaborate with warehouse teams to support operational flow
- High School or GED equivalent
- Bachelor’s Degree is encouraged but not required
- Minimum of 1 years’ experience in an office environment
- 1-2 years in the Logistics or Shipping Industry is required
- Basic understanding of import/export processes preferred
- Strong verbal and written communication skills
- Positive attitude and customer-focused mindset
- Ability to multitask and handle shifting priorities
- Excellent organizational skills and attention to detail
- Comfortable working independently and as part of a team
- Proficient with Microsoft Office and general computer use
- Capable of working in a high-volume, fast-paced environment
- Health, Dental, and Vision Insurance
- Paid Time Off & Paid Holidays
- 401(k) with Employer Match