Student Development Administrative Specialist II

Under the supervision of the Dean of Student Development, the Student Development Administrative Specialist II is responsible for overseeing the Welcome Desk, providing direct support to the Dean, and assisting other student service programs as directed. This role involves engaging with students, faculty, staff, and the public to provide information, resolve issues, and offer assistance. As the first point of contact in the Student Development Office, the Student Development Administrative Specialist II must deliver exceptional customer service. This is a full-time, 12-month, benefit-eligible position.

Salary & Benefits:

• Anticipated Hiring Range: $19.50 - $23.79/hour - depending on education and experience
• Cafeteria Plan: In addition to the base compensation, benefits-eligible employees receive an extra $6,720 per year to put toward benefit costs or to be used as additional take-home pay
• Paid Holidays: 21 (including a full week off between Christmas and New Year’s Day and over Spring Break)
• Vacation & Sick Leave: Approximately 17 paid vacation days & 9 paid sick leave days accrued annually
• Health Insurance and Other Coverage: seehttps://www.coconino.edu/benefits/full-time-benefits

Coconino Community College is an Equal Opportunity Employer

Welcome Desk

• Deliver exceptional customer service and create a welcoming, inclusive environment at the Student Development Center for students, parents, faculty, and staff.
• Assess student needs and provide timely referrals to appropriate departments across the college.
• Manage incoming phone calls, respond to department emails, and direct inquiries to the relevant staff members.
• Maintain accurate records of daily interactions for reporting and analysis.
• Provide clear and accurate information to visitors, students, faculty, and community members, both in person and over the phone, while ensuring sensitive and confidential information is handled professionally.
• Partner with Student Life and Engagement to train and supervise student workers and ambassadors at the welcome desk, focusing on customer service skills and the management of sensitive information.

Administrative Support

• Provide comprehensive administrative support to the Dean of Student Development by managing the Dean’s calendar and coordinating all appointments and meetings.
• Oversee and track departmental budget and expenses, including purchasing card transactions.
• Coordinate the Dean’s travel arrangements and process travel requests and claims.
• Draft, prepare, proofread, and finalize various documents such as forms, letters, meeting minutes, agendas, memos, and other correspondence.
• Maintain accurate records in the Banner system for department services, including data collection, record maintenance, and data entry.
• Assist with the coordination and execution of department meetings.
• Support cross-departmental communication by facilitating the flow of information between departments and ensuring timely follow-up on pending items.
• Help with the preparation and dissemination of departmental communications, newsletters, and informational materials.
• Assist with special assignments and projects across multiple departments, adapting to varying needs and priorities as directed by the Dean.
• Performs other duties as assigned.

Candidate must have the ability to represent the student services profession positively through a strong, student-centered ethic. Demonstrated ability to work effectively both independently and as part of a team. Must have strong interpersonal relations skills, and verbal and written skills. Knowledge of standard office work principles and practices.  Candidate must also have basic research skills, familiarity with word processing, spreadsheets, and comfort with the use of technology.  Demonstrated skill and experience in customer service; organization skills and the ability to handle multiple tasks simultaneously; in using phones and email; and in effective communication methods.  Ability to learn and understand educational organizations and processes. Ability to work in a multicultural collegial environment.Associates degree and two years directly related experience; four years directly related experience; or any combination of education and experience sufficient to successfully perform the essential functions of the job and/or as approved by the Human Resources Department.

Preferred
Recent experience in a community college setting or other post-secondary setting.  Banner and Microsoft experience. Experience working with diverse populations.

Salary : $20 - $24