Service Desk Analyst I

At Coborn's, Inc. we go all out to “Be Remarkable”. Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Join our grocery teams and connect with guests in a fast-paced retail position with advancement opportunities where you are encouraged to shine as you use your guest service skills. If you're friendly and dependable and you like to work with a terrific team, we'd love to talk about an opportunity on our team.

About the Service Desk Analyst I:

As a Service Desk Analyst I, you will provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. You will be responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team members as necessary. This position is expected to follow up with end users appropriately throughout the communication and resolution process. EEO/AA

Additional duties include:

• Provide timely professional technical support to end users for all applications, computer, network and telecom systems by managing Service Desk tickets from initial contact through resolution, escalating to other resources as necessary and following up with the end users appropriately throughout the communication and resolution process.
• Log incoming support requests in a timely fashion, and update with appropriate, and accurate detail following pre-defined standards.
• Perform proactive & reactive monitoring of networked devices through monitoring tools, and monitor and react to website performance alerts and issues.
• Collaborate with Service Desk team members during planned and unplanned outages, including sending regular updates to key store leadership and senior leadership to ensure they are aware of current outages until resolution.
• Collaborate with, and work on projects as assigned by the IT Support Services Supervisor, or in collaboration with other IT team members.

Benefits of joining our team:

• Vacation Pay, Holidays and Sunday Premium Pay
• Employee Discount & Company-Sponsored Stock (ESOP) (Employee Stock Ownership Plan)
• Employee Growth & Development Opportunities
• 401(k) plans with Company Match
• Voluntary Benefits – Including Vision Insurance
• Full-Time Employees are eligible for: Medical & Dental Insurance and Tuition Reimbursement

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy’s Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, Subway and Erbert and Gerbert's.

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

In addition to the benefits mentioned above:

We know everyone needs a coffee break to recharge from time to time, employees who work in a store with a coffee shop receive a discount on their purchase!

We also offer flexible scheduling. We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.

We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!

We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Finally, we believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

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