Front Desk Staff/Night Audit

Overview
We are seeking a professional and personable Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services, managing night operations, and ensuring smooth hotel functioning during overnight hours. The ideal candidate will have a strong background in hospitality management, guest relations, and hotel operations, with the ability to handle multiple tasks efficiently.

Responsibilities

• Greet guests with warmth and professionalism upon arrival and during check-in/check-out processes
• Manage guest reservations, cancellations, and modifications using multi-line phone systems and front desk software
• Conduct night audits to reconcile daily financial transactions, ensuring accuracy of billing and reports
• Respond promptly to guest requests, and complaints via phone or in person, providing excellent customer service
• Maintain the security of the hotel premises by monitoring guest activities during overnight hours
• Handle administrative tasks such as data entry, reporting, and updating guest records
• Collaborate with housekeeping and maintenance teams to address guest needs and ensure room readiness
• Uphold hotel policies, procedures, and standards related to guest services, safety, and hospitality management
• Assist with completing laundry to assist in overall efforts of supporting the housekeeping team
• Set up breakfast for guests each morning to brand standard expectations.

Skills

• Excellent customer service skills with a friendly and professional demeanor
• Exceptional guest relations skills with the ability to handle difficult situations diplomatically
• Ability to work independently during overnight shifts while maintaining high attention to detail
• Strong organizational skills combined with the ability to multitask efficiently

This position offers an opportunity to be an integral part of our hospitality team while developing your career in hotel management. We value professionalism, dedication, and a passion for delivering outstanding guest experiences.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person

Salary : $15 - $16