What are the responsibilities and job description for the Front Desk Agent position at Cobblestone Inn & Suites?
Looking for motivated and reliable employees with flexible availability and willingness to learn and grow with our company!
We operate 3 shifts, 7a-3p, 3p-11p, and 11p-7a
Duties include:
- Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
- Provides quality service for guests including providing pertinent information about the area.
- Handle and resolve guest’s complaints.
- Assist in training of new front desk staff.
- Demonstrate good communication skills.
- Perform basic math using a calculator.
- Have legible handwriting.
- Record information in the clerk log book and shift reports.
- Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
- Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
- Maintain a neat and clean appearance behind the front desk and in the lobby area.
- Implement all company policies and procedures for safety and security.
- Send and receive faxes.
- Responsible for key control. Issues and receives both room keys and master keys.
- Cleaning guestrooms and lobby area as needed.
- Restocking front desk supplies.
- Help with laundry.
- Deliver cribs, towels or other items to guestrooms as requested.
Job Types: Full-time, Part-time
Salary: From $15 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Rotating weekends
Work setting:
- In-person
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Rotating weekends
Work Location: In person
Salary : $15