Front Desk Associate

Position Summary

The Front Desk Associate is responsible for providing exceptional customer service while ensuring the smooth day-to-day operation of the hotel. This role extends beyond the front desk and requires a team-oriented individual who is willing to assist in multiple areas of the property to ensure every guest has an outstanding experience.

At Cobblestone Inn & Suites, we are looking for someone who is reliable, eager to learn, and interested in building a career in hospitality. Successful team members are adaptable, take initiative, and understand that every role contributes to the overall guest experience.

Essential Duties & Responsibilities

• Greet guests in a friendly, professional, and hospitable manner.
• Check guests in and out efficiently while maintaining accuracy with reservations, billing, and payments.
• Answer phones, respond to guest inquiries, and resolve concerns professionally.
• Follow established front desk procedures and daily operational checklists.
• Keep the lobby, breakfast area, public restrooms, and other guest-facing areas clean and presentable throughout each shift.
• Wash, dry, fold, and organize hotel laundry as needed.
• Restock the marketplace, front desk supplies, and guest amenities.
• Assist with operating the hotel lounge, including preparing and serving food and beverages while following all applicable food safety and alcohol service guidelines.
• Communicate maintenance concerns and guest requests promptly.
• Assist other departments, including housekeeping, when business needs require.
• Complete assigned opening, mid-shift, and closing duties before the end of each shift.

Qualifications

• Previous customer service or hospitality experience is preferred but not required.
• Strong communication and interpersonal skills.
• Dependable attendance and punctuality.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer skills and the ability to learn hotel management software.
• Availability to work evenings, weekends, and holidays as needed.

What We're Looking For

The ideal candidate is someone who:

• Is dependable and takes pride in being reliable.
• Enjoys working with people and creating a welcoming environment.
• Is eager to learn and grow within the hospitality industry.
• Takes initiative and works well with minimal supervision.
• Is flexible and willing to assist wherever needed.
• Works well as part of a team and contributes to a positive workplace culture.

Team Expectations

Our team works together to provide the best possible experience for our guests. While this position is based at the front desk, responsibilities extend beyond guest check-in and check-out.

Employees should be comfortable assisting with tasks such as laundry, cleaning public areas, restocking supplies, operating the lounge and breakfast areas, and supporting housekeeping when needed. We value flexibility, accountability, and a willingness to contribute wherever business needs arise.

Candidates who are most successful in this role understand that maintaining a clean, welcoming hotel is a shared responsibility and are willing to support the team as needed.

Physical Requirements

• Stand and walk for extended periods.
• Lift and carry up to 40 pounds.
• Bend, reach, kneel, and perform repetitive tasks.
• Work in various areas of the hotel, including the front desk, laundry room, lounge, and guest areas.

Growth Opportunities

Cobblestone Inn & Suites believes in developing employees from within whenever possible. This position provides exposure to all aspects of hotel operations and is an excellent opportunity for someone interested in building a long-term career in hospitality.

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $16