Front Desk Agent

Job Overview
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you'll be the welcoming face and friendly voice for our guests. This energetic role is essential in creating memorable guest experiences by providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for our guests’ stay, making them feel valued and cared for from the moment they arrive. If you thrive in a fast-paced environment and love engaging with people from diverse backgrounds, this opportunity is perfect for you!

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in experience
• Manage reservations efficiently using hotel management software, accommodating special requests when possible
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction
• Handle guest inquiries and resolve issues promptly with a friendly, solution-oriented approach
• Operate multi-line phone systems with professionalism, maintaining excellent phone etiquette at all times
• Coordinate with housekeeping and maintenance teams to address guest needs swiftly and effectively
• Maintain guest records securely while respecting privacy policies and confidentiality standards
• Support guest relations by fostering a welcoming atmosphere that encourages repeat visits and positive reviews

Experience

• Previous experience in hospitality front desk operations within a hotel or resort setting is highly preferred
• Strong customer service skills with the ability to handle diverse guest interactions confidently
• Familiarity with hotel management systems and multi-line phone systems enhances efficiency in daily tasks
• Knowledge of night audit procedures and hotel operations contributes to seamless shift transitions
• Demonstrated ability to manage guest relations with professionalism, patience, and enthusiasm
• Experience in handling guest complaints or issues with tact and resolution skills is advantageous
• Additional Responsibilities Include: Laundry duties, Breakfast attendance, and other cleaning.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $15 - $16