Part Time Hotel Front Desk Clerk

Responsibilities:

• Greet and welcome guests in a friendly, professional, and guest-focused manner
• Complete check-in and check-out processes accurately and efficiently
• Answer phone calls and respond to guest inquiries in a timely and professional manner
• Provide information about hotel amenities, services, and local attractions
• Handle guest requests, concerns, and complaints with professionalism and urgency
• Maintain accurate guest records and reservations:
• Document all guest requests (room location, proximity, special needs, etc.)
• Communicate clearly with guests when requests cannot be guaranteed
• Review reservations for accuracy prior to arrival
• Room assignment and preparation:
• Assist with room assignments, ensuring special requests (ground floor, pets, medical needs) are reviewed and accommodated when possible
• Prepare registration materials, including required forms (ex: pet forms when applicable)
• Cash handling and reporting:
• Accurately handle cash transactions and balance drawers at the end of each shift
• Review and verify transactions to resolve discrepancies before shift close
• Daily reporting and documentation:
• Complete all required log book entries each shift, including:
• Shift checklists
• Key sign-outs
• Required logs and notes
• Maintain detailed and accurate notes for guest moves, incidents, and shift activity
• Print and complete required reports (ex: Action Manager reports) and ensure items are properly cleared
• Guest billing and folio accuracy:
• Update guest folios at check-in, including email addresses and billing details
• Ensure all required information is entered at time of arrival (do not leave for next shift)
• Payment and policy enforcement:
• Collect and verify valid payment methods for all reservations, including incidental cards for prepaid stays
• Follow hotel policies consistently while maintaining a guest-friendly approach
• Maintain a clean, organized, and professional front desk area at all times
• Assist with administrative duties including filing, data entry, and record keeping
• Laundry
• Cleaning and maintaining public spaces
• Cross-department support and communication:
• Communicate effectively with housekeeping, maintenance, and restaurant teams
• Help ensure shared spaces (such as laundry and back-of-house areas) remain clean and organized

Skills & Qualifications:

• Strong hospitality mindset with a commitment to exceptional guest service
• Excellent verbal and written communication skills
• Professional phone etiquette
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to problem-solve independently and handle guest concerns with professionalism and tact
• Confidence in enforcing hotel policies while maintaining a positive guest experience
• Basic computer skills and ability to learn property management systems (PMS)
• Previous hotel or customer service experience preferred
• Familiarity with front desk systems and night audit procedures is a plus
• Bilingual or multilingual skills are a plus but not required

Additional Expectations:

• Weekend and holiday availability required
• Ability to work independently and as part of a team
• Willingness to assist in multiple areas of the hotel as business demands
• Opportunity for growth within the hotel and company

About the Role:

This position offers the opportunity to work in a fast-paced, team-oriented hospitality environment where attention to detail and guest service are key. Team members play an essential role in creating a welcoming and efficient experience for every guest.

We are looking for individuals who are dependable, detail-oriented, and take pride in delivering a high-quality guest experience.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $14