What are the responsibilities and job description for the Front Desk hotel position at Cobblestone Hotel & Suites Indian Lake?
Job Summary
Job Summary
Join our dynamic hospitality team as a Part-time Front Desk Associate, working shifts from 7 AM to 3 PM and 3 PM to 11 PM. In this vibrant role, you will be the welcoming face of our property, ensuring seamless guest check-ins and check-outs, providing exceptional customer service, and maintaining efficient front desk operations. Your energetic approach will help create memorable experiences for our guests while supporting the smooth running of daily hotel functions. This position offers an excellent opportunity for hospitality enthusiasts eager to develop their skills in a lively environment.
Must be able to work Weekends
Duties
- Greet and assist guests with check-in and check-out procedures in a friendly, professional manner
- Manage multiple-line phone systems, handling guest inquiries and reservations efficiently
- Utilize property management systems (PMS) such as OPERA to update guest information and process bookings
- Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences
- Handle guest requests promptly, resolving issues with customer service problem-solving skills
- Follow hotel emergency procedures to ensure guest safety and security at all times
- Maintain detailed shift reports, including guest interactions, incidents, and reservation updates
Skills
- Proven experience in hospitality management or front desk operations within hotels or resorts
- Strong customer service skills with a focus on guest relations and problem resolution
- Knowledge of hotel emergency procedures and safety protocols
- Excellent phone etiquette and communication skills for handling inquiries via multi-line phone systems
- Ability to work independently and as part of a team in a fast-paced environmentThis role is perfect for motivated individuals passionate about delivering outstanding hospitality experiences. Candidates with hotel experience, resort background, or proficiency in multiple languages will thrive here. Join us to be part of a lively team dedicated to guest satisfaction and opertions.
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $13 - $14