Tax Specialist I

The Tax Specialist I position is for the individual with top-notch customer service skills, cash handling experience, and is detail-oriented. Cobb County offers a comprehensive benefits package. Office hours are 8 am – 5 pm, and this position is NOT remote.

Positions available in all Cobb County Tax Commissioner's Office locations - Austell, Marietta, and Acworth. 

• Main Office (736 Whitlock Ave, Suite 100; Marietta, GA 30064)
• East Office (4400 Lower Roswell Rd; Marietta, GA 30068)
• South Office (4700 Austell Rd; Austell, GA 30106)
• North Office (2932 Canton Rd; Marietta, GA 30066)
• West Office (3858 Kemp Ridge Rd; Acworth, GA 30101)

A skills assessment will be administered onsite prior to interviews. Candidates must achieve a minimum score of 60% to advance in the hiring process.

Please note, failure to complete this assessment will result in elimination from this position.
Provides customer service: assists customers; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to tax accounts, tax code interpretation, and department procedures; and directs customers to appropriate department or individual as necessary.

Performs cashier duties: calculates various taxes and fees; assesses penalties; receives monies in payment of taxes, fees, insurance lapse fees, fines, and other departmental fees or services; records transactions; issues receipts; makes cash drops; balances cash to documentation; performs daily balance of cash, check, credit and debit transactions; and secures cash drawer at close of day.

Analyzes, interprets and evaluates information obtained from state records, medical disability letters and other legal instruments: determines legal ownership and proper course of action regarding motor vehicle registration, titling and taxation; determines home exemption qualifications; conducts homestead audits; verifies identification, proof of residency, correct ownership, perfection of lien, and other documentation; issues license plate types; issues correct year decal and handicap decals as mandated; and monitors assigned inventory.

Processes registrations, tags, titles, and/or disabled placards: verifies accuracy and completeness of documentation; determines taxable value; enters data into departmental computer systems; issues initial tags and titles and disabled placards; processes renewals, special requests, and requests for prestige plates; cancels tags; files changes of address; corrects titles; adds or removes liens; assists commercial drivers and fleet owners with apportionment license plates and taxes according to the International Registration Plan; and maintains related documentation and files.

Conducts research to resolve routine tax issues: receives and responds to issues concerning tax bills, tax laws and regulations, city and County ordinances, assessments and valuations, exemptions, bankruptcy, widow years' support, condemnations, liens, rejected payments, and other tax related issues; and refers difficult questions to supervisor/manager for resolution.

Collects real estate, personal property, mobile home, and public utility taxes using single and batch processing. Sorts, scans, and processes property and motor vehicle mail. Approves and processes homestead exemptions, and mail address changes, including reviewing, approving, and data entry. Responds to requests and inquiries from taxpayers in person, by mail, phone, or fax.

Utilizes various research tools and records from Superior Court, Water System, Georgia Driver Record and Integrated Vehicle Enterprise System (GA DRIVES), Elections and Registrations, Veterans Administration, IRS, Georgia Department of Roads and LexisNexis to confirm exemption qualifications, conduct homestead audits and issue specialty plates.

Interfaces with Court system, Police and other legal authorities as needed to assist with investigations.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; previous experience in customer service, cashiering, or a related field preferred.

Preferred Qualifications

• Reliable transportation 
• Ability to problem solve and manage conflict using proper research methods.
• Ability to multitask in a fast-paced team environment while maneuvering between multiple programs.

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.