What are the responsibilities and job description for the Departmental Application Support Analyst II position at Cobb County Government?
Position Information
The purpose of this classification is to provide complex programming support for assigned departmental application systems.
Distinguishing Characteristics
This classification is distinguished from the Departmental Application Support Analyst I in that incumbents in this class may assist the project manager in overseeing work groups, take the lead in the department for major system upgrades, and provide direct user support for department level applications.
Essential Functions
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Provides department specific complex application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; works with central IS to design new or modify existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate.
Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed.
Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions.
Supports applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures.
Configures department specific systems and software; modifies and maintains software using a variety of programming languages.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of technical and business operations; and attends conferences, workshops, and training sessions as appropriate.
Performs other related duties as assigned.
Minimum Qualifications
Bachelor's degree in Computer Science, Management Information Systems, Computer Technology or related field required; supplemented by three years of experience in applications analysis, development, configuration, and support; experience with troubleshooting principles, methodologies, and issue resolution techniques; experience in developing training and technical documentation for end users; project management experience; additional years of experience in programming and application support functions may substitute for a portion of the required education; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Licenses and Certifications
Possession of IT Infrastructure Library certification is preferred.
Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.?
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb County's Employee Benefits page to learn more.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
06
How many years of experience in applications analysis, development, configuration, support, and troubleshooting principles?
Please describe your experience in of experience in applications analysis, development, configuration, support and troubleshooting principles. Enter N/A if this does no apply.
08
How many years of experience do you have in programming and application support functions?
Please describe your experience in programming and application support functions. Enter N/A if this does no apply.
10
Do you currently possess an IT Infrastructure Library certification?
The elements for the selection process for all non-sworn applicants could include one or more of the following elements: written examination, skills testing, oral interview, medical examination and drug screening. A background investigation will also be conducted. This investigation may include a current check on the applicant's credit, criminal and driver history. All information provided in the application will be verified. Personal or verbal contact will be made with all reference supplied by the applicant and/or other sources. The applicant will be required to provide written explanations for any issues in questions brought forth during the background investigation.
The duration of the selection process will vary by applicant due to availability for appointments and other factors. The average time period for completion of all elements of the background process is approximately three months. Reapplication by any applicant previously removed from the process will be taken on a case by case basis specific to each applicant's situation and past reason for removal. I hereby acknowledge that if I elect to continue in the application process, all elements will be subject to Cobb County Sheriff's Office's Hiring Standards.
The purpose of this classification is to provide complex programming support for assigned departmental application systems.
Distinguishing Characteristics
This classification is distinguished from the Departmental Application Support Analyst I in that incumbents in this class may assist the project manager in overseeing work groups, take the lead in the department for major system upgrades, and provide direct user support for department level applications.
Essential Functions
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Provides department specific complex application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; works with central IS to design new or modify existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate.
Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed.
Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions.
Supports applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures.
Configures department specific systems and software; modifies and maintains software using a variety of programming languages.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of technical and business operations; and attends conferences, workshops, and training sessions as appropriate.
Performs other related duties as assigned.
Minimum Qualifications
Bachelor's degree in Computer Science, Management Information Systems, Computer Technology or related field required; supplemented by three years of experience in applications analysis, development, configuration, and support; experience with troubleshooting principles, methodologies, and issue resolution techniques; experience in developing training and technical documentation for end users; project management experience; additional years of experience in programming and application support functions may substitute for a portion of the required education; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Licenses and Certifications
Possession of IT Infrastructure Library certification is preferred.
Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.?
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb County's Employee Benefits page to learn more.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
- Yes
- No
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.
- Yes
- No
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
- Yes
- No
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
- None of the above
- High School Diploma or GED
- Some College
- Associate Degree
- Bachelor's Degree
- Advanced Degree
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
06
How many years of experience in applications analysis, development, configuration, support, and troubleshooting principles?
- No experience
- Less than one year of experience
- One to three years of experience
- Three to five years of experience
- More than five years of experience
Please describe your experience in of experience in applications analysis, development, configuration, support and troubleshooting principles. Enter N/A if this does no apply.
08
How many years of experience do you have in programming and application support functions?
- No experience
- Less than one year of experience
- One to three years of experience
- Three to five years of experience
- More than five years of experience
Please describe your experience in programming and application support functions. Enter N/A if this does no apply.
10
Do you currently possess an IT Infrastructure Library certification?
- Yes
- No
The elements for the selection process for all non-sworn applicants could include one or more of the following elements: written examination, skills testing, oral interview, medical examination and drug screening. A background investigation will also be conducted. This investigation may include a current check on the applicant's credit, criminal and driver history. All information provided in the application will be verified. Personal or verbal contact will be made with all reference supplied by the applicant and/or other sources. The applicant will be required to provide written explanations for any issues in questions brought forth during the background investigation.
- I AGREE to the terms stated.
- I DO NOT AGREE to the terms stated.
The duration of the selection process will vary by applicant due to availability for appointments and other factors. The average time period for completion of all elements of the background process is approximately three months. Reapplication by any applicant previously removed from the process will be taken on a case by case basis specific to each applicant's situation and past reason for removal. I hereby acknowledge that if I elect to continue in the application process, all elements will be subject to Cobb County Sheriff's Office's Hiring Standards.
- I agree to the terms stated.
- I DO NOT agree to the terms stated.
- Required Question