What are the responsibilities and job description for the Medical Secretary position at Coastal Women's Healthcare?
We are seeking a Medical Secretary to join our team. This position is responsible for scheduling and rescheduling existing patients, primarily as patients check out. They maintain accurate and complete scheduling records and analyze patient/staffing patterns, communicating directly with providers and nurses and addressing concerns as they arise. This role supports our clinical team and requires knowledge of OB/GYN terminology and related services.
What You’ll Do:
- Manage a high volume of appointment scheduling/rescheduling across multiple providers and departments.
- Leverage a computerized scheduling system to align provider availability with patient preferences.
- Proactively review the practice schedule to ensure patients are correctly booked and providers' schedules are opened properly.
- Maintain accurate and comprehensive scheduling records to analyze patient and staffing patterns and collaborate with providers and nurses to ensure efficient patient flow.
- Coordinate with providers, clinical staff, and other team members to address scheduling conflicts or concerns; consult with the supervisor on system issues or scheduling challenges.
- Document relevant patient information in the EHR clearly and concisely.
- Effectively manage multiple tasks, ensuring timely notifications of patient normal results, referral appointments, and changes to existing appointments.
- Utilize the patient portal to manage appointment requests and updates.
What We’re Looking For:
- Strong communication and customer service skills
- Ability to manage multiple tasks in a fast-paced environment
- Experience with computerized scheduling systems and electronic health records
- Team player with a positive, solutions-oriented approach
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
Experience:
- medical secretary: 2 years (Required)
Ability to Commute:
- Scarborough, ME 04074 (Required)
Work Location: In person
Salary : $23 - $26