Branch Manager

Position Summary: 

The Branch Manager I is the leader of the branch, fully accountable for operational excellence, compliance, staff development, and client satisfaction. Building on the full scope of responsibilities mastered at the Assistant Branch Manager II level, this role adds complete accountability for branch growth, profitability, community presence, and strategic execution. Serves as the primary representative of Coastal States Bank in the community, ensuring delivery on Core Values: Character, Commitment, Service, Trust, and Community. 

Position Focus Areas: 

Client Experience & Service Excellence 

• Model CSB’s Core Values in all decisions and interactions. 

• Ensure staff deliver meaningful client conversations to uncover needs. 

• Resolve escalated client issues, ensuring positive outcomes and retention 

Operational Proficiencies   

• Oversee all branch operations: teller, TCR, ATM, vault, and security processes. 

• Ensure daily tasks are completed: NSF decisions, non-post review, wire approvals. 

• Maintain full accountability for audit cycles and corrective actions. 

• Support loan origination (consumer, HELOC, small business) with accuracy and compliance. 

• Manage Treasury Management referrals and collaborate with TM officers. 

•  Monitor and support outbound calling programs; ensure team follow-through.  

•  Provide staff supervision, coaching, and performance management.  

•  Use training checklists and proficiency scorecards to evaluate staff readiness.  

•  Manage staffing schedules and ensure coverage for branch and market needs 

Branch Operations & Compliance  

• Serve as final decision-maker for all branch operations, compliance, and client service. 

• Hold accountability for branch performance metrics including deposits, loans, and profitability. 

Client Service & Relationship Management  

• Drive branch portfolio growth through acquisition and relationship deepening. 

• Represent CSB at community events and networking opportunities. 

• Build partnerships with Treasury Management, Commercial, and Mortgage teams. 

Team Leadership & Development  

• Lead staff development and training in products, services, lending, and compliance. 

• Conduct timely performance evaluations and set development plans. 

• Mentor high-potential staff for succession planning. 

Strategic Execution 

• Develop and execute the branch business plan aligned with bank goals. 

• Monitor branch performance metrics and adjust strategies to meet objectives. 

• Support and reinforce a sales and service culture that aligns with CSB’s strategic priorities 

Critical Success Factors: 

• Client Focus: Provides exceptional, proactive service to every client. 

• Operational Accuracy: Consistently maintains proficiency standards for balancing, reporting, and compliance. 

• Teamwork: Actively contributes to branch success and peer support. 

• Adaptability: Manages multiple priorities with professionalism and efficiency. 

• Values-Driven: Demonstrates CSB’s Core Values of Character, Commitment, Service, Trust, and Community daily. 

Preferred Education/Experience/Software: 

High school diploma or equivalent required; some college preferred. Knowledge of basic math. Minimum of 5 years of progressive retail banking, cash handling experience, account servicing, HELOC origination and processing, treasury solutions, and business banking is preferred. Proficient with use of technology, including banking systems that include Premier UI, Mantl, Verafin, CheckFree (preferred by not required).. Experience in leading and mentoring peers. Detail oriented with strong organizational and critical thinking skills. Comfort with digital banking tools and ability to educate clients on their use. Knowledge of a wide range of Microsoft Office software applications is preferred. 

Training: 

Complete all compliance, audit, and leadership training on schedule. Ensure adherence to BSA, AML, KYC, and privacy standards 

Additional Requirements: 

The responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies. Proficient in operating computers and calculators with accuracy and efficiency. Must have excellent customer relation skills. Ability to prioritize and manage multiple responsibilities effectively. Strong communication, coaching, and community engagement skills. 

Work Environment/Physical Demands: 

Professional regulated office environment with adherence to compliance, security, and operational standards. While performing the duties of this position, the team member is regularly required to operate standard office equipment. The team member is frequently required to communicate and perceive. The position is primarily stationary and not substantially exposed to adverse environmental conditions and requires sedentary work such as exerting up to ten pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.