Deposit Support Specialist

Position Summary:
The Operations Specialist position is primarily responsible for sending, receiving and processing wire transfers in addition to processing non-post and NSF return items.  The Deposit Support Specialist prepares, processes, and maintains documentation related to these duties and prepares and enters GL entries to the on-line systems.


Essential Functions:

1. Transmit Fed Wires, Foreign Exchange, Corporate Wires, On-line bank wires, standing orders and verifications for all wire transfers on date requested.
2. Ensure proper personnel are notified of any incoming service message. Investigate and resolve all wire transfer problems within the required periods. Correspond with appropriate bank personnel as required and document action taken.
3. Accurately facilitate payment instructions via Fed wire according to Regulation J, Article 4A and BSA with special attention to OFAC compliance and adhere to STC record keeping.
4. Perform reconciliation of various internal accounts including the previous day’s Fed line activities and report the Fed balances upon request so that the proper cash position can be maintained.
5. Detect and assist in the investigation of fraudulent wire transfers and checks.
6. Assist branch customers with adjustments and customer research upon request.
7. Process daily non-post items, Stop Pay and NSF Return items.
8. Maintain, report and balance 945 tax withholding account(s) and General Ledger.
9. Perform review on critical data changes for proper documentation and review various internal reports.
10. Monitor and review Real Time and Fed Now payments.
11. Charge off and report overdrawn accounts.
12. Process cash orders, cash shipments, foreign cash orders and exchanges through online correspondent to ensure timely delivery of information to/from Federal Reserve and/or customers. 
13. Scan and index documents in to Director.
14. Complete all mandatory training sessions as required by management.
15. Comply with bank procedures and follow regulatory, operational and security guidelines.
16. Contribute to the bank team effort by following all other instructions and performing other job-related duties, at the discretion of the Deposit Operations management team. 

Critical Success Factors:

• Team Player
• Positive Attitude
• Provides Exceptional Customer Service (Internally and Externally)
• High Attention to Detail and Professional Presence
• Organizational Skills and Ability to Multi-Task
• Strong Ethics
• Dependable and Responsive
• Strong analytical and Problem-Solving Skills
• Excellent Written and Oral Communication Skills

Preferred Education/Experience/Software:
Must have either a Bachelor's degree in Finance or Business Management or 4 years related related bank teller (debit/credit) field experience. Strong knowledge of the internet. Computer proficiency to help troubleshoot internet banking problems. Knowledgeable in a wide range of Microsoft Office software applications. Fiserv experience preferred.

Training:
Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned.

Additional Requirements:
The responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies.

Work Environment/Physical Demands:
Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned.