Scheduling/Patient Care Coordinator

Patient Care Coordinator Job Posting

Coastal Pediatric Dentistry is a prominent local pediatric dental office with an immediate need for a full-time Patient Care Coordinator to add to our dynamic team. We are a close-knit family of professionals providing joyful dental experiences to our patients, and we are continuously growing!

Job Description:
The Patient Care Coordinator is the welcoming face of the practice and provides a range of administrative support to ensure exceptional patient experience. Responsibilities include, but are not limited to answering phones, welcoming patients, coordinating insurance benefits, collecting payments, scheduling appointments, tidying the office, providing community outreach, etc. This team member supports all daily responsibilities of the front office to ensure that day-to-day operations run smoothly.

About the Practice:
Coastal Pediatric Dentistry is a fast-paced, high energy, community-oriented pediatric dental practice built on the vision that patient care is constantly evolving and requires individualized attention. We utilize state-of-the-art technology and attention to detail to create a positive and fun dental experience. Beyond the required technical skills, an alignment with our guiding core values and operating principles is key to success in this position.

Minimum Qualifications:

• Excellent organizational and time management skills.
• Ability to maintain a high level of confidentiality.
• Demonstrated competence in independently applying judgment and discretion in handling day to day activities.
• Highly reliable and able to be present and ready to provide exceptional patient care and customer service on a regularly scheduled basis.
• Strong problem-solving skills with the ability to troubleshoot and manage challenges independently in a dynamic work environment.
• Comfortable working with minimal supervision, demonstrating initiative to learn and adapt without the need for constant coaching or training.
• Quickly embrace and adapt to constant changes, remaining flexible and responsive to evolving business needs and priorities.
• A desire to have fun and interact with kids and families.
• Working knowledge of Paw Patrol, Avengers, Gabby’s Dollhouse, etc. (on the job training is provided.)
• Excellent computer skills including, Microsoft Word and Excel.
• An ability to multitask effectively and maintain high performance even in fast-paced or ambiguous situations where processes are not fully developed.
• High School diploma or equivalent; college degree preferred.
• Minimum 3 years of progressive, responsible customer service and/or administrative experience, preferably in a medical or dental setting.
• Excellent writing skills. Ability to compose and edit documents.
• Strong interpersonal skills using tact, patience, and courtesy with a positive, up-beat attitude.
• Ability to pay a high level of attention to accuracy and details.
• Demonstrates a proactive attitude, seeking opportunities to improve processes and enhance team collaboration in times of change or uncertainty.
• Willingness and ability to learn all job functions across the practice, stepping in to fill various roles as needed to ensure the efficient operation of the team.
• Ability to work overtime or adjust schedule on occasion when required for emergencies or other unusually scheduled events.
• Experience with medical / dental software a plus.

Physical Demands

• Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator.
• Brisk walking throughout office to communicate information in a timely manner.
• Sitting or standing for an extended period.
• Physical agility to lift 20 pounds to shoulder height.
• Physical agility to lift, carry, push, or pull objects.

Coastal Pediatric Dentistry provides excellent benefits including medical, dental, vision, 401(k) retirement program and profit-sharing bonus, paid sick leave/vacation and holidays. Employment is contingent upon the successful completion of a criminal background check, educational and employment verification, and reference check, as required.

Job Type: Full-time

Salary: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Dental / Medical: 2 years (Preferred)
• Customer Service: 3 years (Preferred)

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Ability to Commute:

• San Luis Obispo, CA 93401 (Required)

Ability to Relocate:

• San Luis Obispo, CA 93401: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $28