What are the responsibilities and job description for the Customer Experience Quality Assurance position at Coastal Logistics Group, Inc.?
Job Summary:
The General Warehouse Customer Experience Quality Assurance Associate is responsible for the efficient processing and management of shipments within the warehouse. This role involves overseeing incoming and outgoing shipments, maintaining inventory accuracy, and ensuring safe practices to meet operational goals.
Key Responsibilities:
- Receiving Shipments: Inspect and verify incoming shipments for accuracy and quality, documenting any discrepancies or damages.
- Shipping Orders: Prepare outgoing shipments, ensuring compliance with customer specifications and proper labeling
- Inventory Management: Maintain accurate records of inventory levels, conducting regular counts and audits to ensure stock accuracy.
- Quality Control: Monitor the condition of materials and report any quality issues or damages to the supervisor.
- Documentation: Complete all necessary shipping and receiving documentation, including bills of lading, packing slips, and inventory logs.
- Safety Compliance: Follow all safety regulations and guidelines to maintain a safe working environment, utilizing personal protective equipment (PPE) as required.
- Troubleshooting and Problem Solving: Identify and resolve issues related to shipping, receiving, and inventory discrepancies, collaborating with team members and supervisors as necessary.
- Team Collaboration: Collaborate with team members and other departments to ensure timely and efficient shipping and receiving operations.
- Other Duties: Perform additional tasks as assigned by the supervisor to support warehouse operations.
Qualifications:
- Experience: Previous experience in a warehouse shipping and receiving role is preferred.
- Skills: Strong attention to detail, ability to follow instructions, good communication skills, and effective problem-solving abilities.
- Physical Requirements: Ability to stand for long hours and perform physical tasks for extended periods. Employees will be walking, bending, and potential lifting.
- Technical Skills: Proficient in using warehouse management systems and basic computer applications.
Work Environment:
- Conditions: The role involves working in a warehouse setting with exposure to varying temperatures and noise levels, requiring physical stamina.
- Hours: Must be available to work flexible hours, including potential overtime and weekends.
Work Schedule:
- Days: Monday through Friday
- Hours: 7:30 AM to 4:30 PM
All job offers are contingent upon completing and passing a background check and drug screen. Coastal Logistics Group is an equal opportunity employer (EEO). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
