On-site Community Manager / Maintenance Technician

Position Summary 

The On-Site Community Manager / Maintenance Technician is responsible for the daily operation, leasing, maintenance, and overall appearance of a residential apartment community. This is a hands-on position that combines property management, leasing, resident relations, groundskeeping, pool maintenance, routine apartment maintenance, rent collection, vendor coordination, and administrative responsibilities. 

The position serves as the primary on-site representative of ownership and is responsible for maintaining a clean, safe, attractive, and professionally managed community while protecting the owner's investment and providing exceptional resident service. 

Essential Duties and Responsibilities 

Property Operations, Leasing & Administration 

• Oversee the daily operations of the apartment community.  
• Conduct routine inspections of common areas, grounds, amenities, building exteriors, and residential units.  
• Identify maintenance, safety, cleanliness, and appearance issues and take corrective action as appropriate.  
• Maintain a professional, clean, safe, and welcoming community environment.  
• Respond to leasing inquiries, guest cards, phone calls, emails, and walk-in prospects in a timely and professional manner.  
• Conduct property tours and provide prospective residents with information regarding available units and community amenities.  
• Assist with processing rental applications and gathering required applicant documentation.  
• Coordinate and facilitate move-ins and move-outs.  
• Conduct move-in and move-out inspections and document unit conditions through photographs and written reports.  
• Prepare and maintain resident files, leasing documents, notices, and other property records.  
• Maintain accurate records of maintenance requests, inspections, vendor activity, and property conditions.  
• Coordinate, schedule, and follow up on maintenance requests and repairs.  
• Serve as the primary point of contact for residents, responding to questions, concerns, and service requests in a professional manner.  
• Monitor occupancy levels and support leasing and resident retention efforts.  
• Assist with rent collection, delinquency follow-up, and resident communications as directed.  
• Ensure compliance with company policies, community standards, Fair Housing requirements, and applicable federal, state, and local laws.  
• Conduct regular property walks to identify operational, maintenance, safety, and curb appeal concerns.  
• Report significant maintenance, legal, safety, or operational issues to ownership or management as necessary.  
• Maintain accurate and organized documentation within company systems and files 

Property Maintenance 

The On-Site Community Manager is expected to personally perform routine maintenance and repairs within the scope of their skills and training. 

Routine Maintenance Duties 

• Respond to and complete routine resident maintenance requests.  
• Troubleshoot and repair basic plumbing issues, including running toilets, toilet flapper replacement, minor leaks, faucet repairs, fixture replacement, and drain clogs.  
• Perform minor carpentry and hardware repairs, including cabinet hardware replacement, door adjustments, lock repairs, shelf installation, and trim repairs.  
• Perform minor drywall repairs, patching, texture repairs, and touch-up painting.  
• Replace light bulbs, light fixtures, outlets, garbage disposals, smoke detectors, and carbon monoxide detectors.  
• Inspect and maintain common area lighting.  
• Conduct preventative maintenance inspections throughout the property.  
• Maintain maintenance records and work order logs.  
• Assist in preparing vacant units for occupancy, including punch-list completion and minor repairs.  
• Identify repairs requiring licensed contractors and coordinate vendor services as necessary.  

Groundskeeping & Property Appearance 

• Maintain the appearance and curb appeal of the property through routine groundskeeping activities.  
• Water, weed, trim, rake, sweep, and maintain landscaped areas.  
• Remove litter, debris, leaves, and visible trash from common areas and grounds.  
• Sweep walkways, stairwells, parking areas, and common spaces.  
• Remove cobwebs and maintain overall cleanliness of the property.  
• Monitor irrigation systems and report deficiencies.  
• Maintain cleanliness of laundry rooms, storage areas, and common facilities.  
• Ensure trash enclosures remain clean and orderly.  
• Identify and report graffiti, vandalism, property damage, and safety hazards.  

Pool & Amenity Oversight 

• Monitor pool areas for cleanliness, safety, and overall condition.  
• Test and monitor pool water chemistry, including chlorine, pH, alkalinity, and other required levels, in accordance with applicable health and safety requirements.  
• Add and adjust pool chemicals as needed within the scope of training and company policy 
• Skim debris and empty baskets as needed.  
• Maintain pool deck cleanliness.  
• Monitor water levels and report equipment malfunctions.  
• Coordinate pool service vendors and maintenance providers as necessary. 
• Ensure pool and amenity areas remain clean, safe, and compliant with applicable regulations.  
• Monitor and maintain BBQ areas, seating areas, outdoor furniture, and other community amenities.  

Resident Relations 

• Serve as the primary point of contact for residents.  
• Respond promptly and professionally to resident inquiries, concerns, and service requests.  
• Foster positive resident relationships and promote resident retention.  
• Enforce lease provisions, community rules, parking regulations, and property policies consistently and fairly.  
• Issue notices and resident communications as directed by management.  
• Document resident interactions and property-related incidents.  

Rent Collection & Administrative Duties 

• Collect and track rent payments.  
• Follow up on delinquent accounts.  
• Issue notices in accordance with company policies and California law.  
• Maintain resident files and records.  
• Process move-in and move-out documentation.  
• Prepare reports regarding occupancy, maintenance, delinquency status, and property conditions.  
• Maintain organized records within property management software and company systems.  

Vendor Coordination & Purchasing 

• Coordinate vendors for services beyond regular maintenance. 
• Monitor vendor performance and quality of work.  
• Verify completion of contracted work.  
• Obtain bids as requested.  
• Order maintenance supplies and property materials through approved vendors.  
• Monitor inventory levels and maintain maintenance tools and equipment.  
• Submit invoices and receipts for approval and recordkeeping.  
• Adhere to company purchasing policies and spending limits.  

Compliance & Risk Management 

• Comply with all applicable federal, state, and local laws and regulations.  
• Comply with Fair Housing requirements and California landlord-tenant laws.  
• Maintain accurate documentation of resident communications, notices, maintenance requests, inspections, and incidents.  
• Identify safety hazards and take corrective action when appropriate.  
• Report significant legal, safety, maintenance, or operational concerns to ownership promptly.  

Qualifications 

Education & Experience 

• High school diploma or equivalent required.  
• Property management, apartment maintenance, facilities maintenance, handyman, or related experience preferred.  
• Minimum two (2) years of experience in maintenance
• Minimum two (2) years of property management or related customer service.
• Equivalent combinations of education and experience may be considered.  

Knowledge, Skills & Abilities 

Property Management 

• Knowledge of residential property management practices.  
• Knowledge of leasing, applicant screening, and resident relations.  
• Basic understanding of Fair Housing laws and landlord-tenant practices.  
• Strong organizational and recordkeeping skills.  

Maintenance 

• Ability to perform basic plumbing repairs.  
• Ability to perform minor carpentry, drywall, painting, and hardware repairs.  
• Ability to perform basic electrical repairs. 
• Ability to safely operate common maintenance tools and equipment.  
• Ability to identify when licensed contractors are required.  

General Skills 

• Strong customer service skills with clear, professional communication  
• High level of integrity and accountability in daily responsibilities  
• Ability to work independently with minimal supervision  
• Excellent time management and organizational skills  
• Ability to prioritize and manage multiple tasks and deadlines effectively  
• Strong problem-solving skills with sound judgment and decision-making  
• Professional appearance and demeanor at all times 

Language Skills 

• Ability to read, write, speak, and understand English sufficient to communicate effectively with residents, vendors, contractors, and management.  

Physical Demands (Essential Functions) 

• Frequent walking throughout indoor and outdoor areas of the property.  
• Frequent standing, bending, stooping, kneeling, crouching, reaching, and climbing stairs.  
• Ability to use hand tools, maintenance equipment, and standard office equipment.  
• Ability to lift and carry up to 50 pounds.  
• Ability to perform maintenance work in occupied and vacant units.  
• Ability to work outdoors in varying weather conditions.  
• Ability to safely use ladders and maintenance equipment.  
• Ability to inspect units, buildings, and common areas regularly.  

Other Requirements 

• Valid California Driver's License preferred.  
• Reliable transportation preferred.  
• Ability to reside on-site.  
• Ability to respond to after-hours emergencies when assigned.  
• Ability to successfully pass any required background screening consistent with applicable law.  

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify duties and responsibilities as business needs require.