What are the responsibilities and job description for the Security Guard Luxury Retail Environment position at Coastal International Security, Inc.?
Security Officer - Luxury Retail
Location: Chicago, IL 60622 (In-Person) Compensation: $25.00/hr Paid Sick Time
Schedule: Full-Time or Part-Time | Weekdays 11:00 AM, 7:00 PM | Sunday 12:00 PM, 6:00 PM | Weekend availability required
License: Valid Illinois PERC Security Card required before first day
About This Role
We are seeking a professional and composed Security Officer to support a high-profile luxury retail environment in Chicago. This role requires a strong presence, sound judgment, and the ability to balance security awareness with a refined guest experience.
The ideal candidate is comfortable managing high foot traffic, understands access control and crowd dynamics, and can operate confidently in a visible, client-facing role where discretion and professionalism are essential.
Key Responsibilities
Location: Chicago, IL 60622 (In-Person) Compensation: $25.00/hr Paid Sick Time
Schedule: Full-Time or Part-Time | Weekdays 11:00 AM, 7:00 PM | Sunday 12:00 PM, 6:00 PM | Weekend availability required
License: Valid Illinois PERC Security Card required before first day
About This Role
We are seeking a professional and composed Security Officer to support a high-profile luxury retail environment in Chicago. This role requires a strong presence, sound judgment, and the ability to balance security awareness with a refined guest experience.
The ideal candidate is comfortable managing high foot traffic, understands access control and crowd dynamics, and can operate confidently in a visible, client-facing role where discretion and professionalism are essential.
Key Responsibilities
- Maintain a professional, welcoming, and authoritative presence throughout the store
- Greet and guide guests while supporting a calm, orderly environment
- Monitor entry and exit points and manage access as appropriate
- Observe and manage crowd flow during peak periods and special activations
- Provide clear direction and support during busy hours
- Receive and track deliveries, packages, and high-value items accurately
- Identify and discreetly address suspicious or disruptive behavior
- De-escalate tense situations using calm, respectful communication
- Communicate effectively with store leadership regarding incidents or concerns
- Maintain confidentiality regarding clientele, staff, and internal operations
- Uphold grooming, uniform, and conduct standards consistent with a luxury retail setting
- Valid Illinois PERC Security Card, required before your first day
- Prior experience in law enforcement, military, corrections, security, or door and crowd control, strongly preferred
- Experience managing entry control or high-volume guest environments is a plus
- Strong situational awareness and sound decision-making skills under pressure
- Excellent communication and conflict de-escalation abilities
- Ability to remain calm, alert, and professional throughout the shift
- Reliable transportation and consistent punctuality
- Ability to stand and actively monitor for extended periods
- $25.00/hr competitive hourly rate
- Paid sick time
- Full-time consistent schedule with open availability
- Professional, structured work environment in a premier luxury retail setting
- Must hold a valid Illinois PERC Security Card before starting, no exceptions
- Must have prior security experience in a retail, hospitality, or high-volume public environment
- Must be available weekdays 11:00 AM to 7:00 PM and Sundays 12:00 PM to 6:00 PM
- Must have reliable transportation and be able to report consistently to the Chicago location
- Position is 100% in-person, no remote option
Salary : $25