Home Hospice Team Leader

Job Summary:

The Clinical Team Leader is responsible for oversight of one or more clinical teams.  Reporting to either the Chief Clinical Officer or the Director of Access & Palliative Care, the Clinical Team Leader works under limited supervision to oversee their assigned clinical area.  This vacancy will manage a home hospice team and will split time between the Healthway Office in Salisbury, Maryland and the Macky & Pam Stansell House in Ocean Pines, Maryland.

Essential Functions:

• Participation in management team and assists in administration
• Ensures a consistent high quality hospice experience for each patient and family by facilitating comprehensive patient care planning and monitoring performance of individual team members
• Supervises interdisciplinary team (IDT) members operationally and administratively, facilitating efficient and effective delivery of service
• Leads IDT meetings and facilities care planning by ensuring opportunity for all disciplines to engage in the care planning process; oversees documentation of the IDT meeting
• Confers with appropriate members of the IDT regarding referrals, changes in patient level of care, contemplated discharges, patient hospitalizations, and any other significant patient changes in a timely manner
• Recruits, interviews, hires, and trains staff members in collaboration with discipline-specific clinical experts and the Education Coordinator
• Conducts employee performance reviews timely and effectively
• Conducts investigations, counsels, and takes appropriate corrective action in collaboration with Human Resources
• Assures nursing documentation is complete and timely in accordance with legal and regulatory standards
• Identifies learning needs of staff and provides educational resources to meet employee needs; serves as a resource and mentor to staff
• Cooperates with other leaders throughout the agency to assure program needs are met and resources are used effectively; identifies and involves all stakeholders in the decision-making process and communicates proactively
• Ensures department financial goals are met by managing to the Coastal Hospice model
• Ensures department and organizational QAPI goals are met
• Driver’s License in your state of residence with a good driving record and access to a reliable automobile
• Must possess automobile insurance coverage with minimum limits of $100,000/$300,000

Duties/Responsibilities:

• Shares in responsibility for management/leadership on call 24/7

• Accountable for meeting patient care needs 24/7 via appropriate scheduling and delegation to members of the IDT
• Participates in the development and implementation of protocols, policies, and procedures related to patient care and organizational goals

• Performs other duties as assigned
• Access Services Team Leader:
  • Manages access services nurses, liaisons, and coordinators
  • Reports to the Director of Access & Palliative Care
  • Collaborates with inpatient and home care teams
  • Conducts admissions assessments, as needed
• Extended Services Team Leader:
  • Manages home hospice staff to complete home and hospital visits as appropriate and timely
  • Oversees triage phone calls from patients and families needing assistance when the office is closed
  • Provides medical care to patients in their home environment, as needed
  • Conducts admissions assessments, as needed
• Home Care Team Leader:
  • Manages team staff, including RNs, LPNs, and CNAs
  • Assures smooth functioning by:
    • Schedules appropriate nursing and CNA staffing levels to meet patient needs
    • Maintains effective professional relationships with hospitals, physicians, and other health care providers
    • Assures documentation of IDT members is complete and timely in accordance with legal and regulatory standards
  • Builds and maintains relationship with facilities in team’s area
  • Provides medical care to patients in their home environment, as needed
• Inpatient Unit Team Leader:
  • Manages inpatient unit staff, including RNs, LPNs, and CNAs
  • Assures smooth unit functioning by:
    • Scheduling appropriate nursing and CNA staffing levels to meet unit needs
    • Oversight of adequate inventory of medical supplies, equipment, and linens
    • Maintaining effective professional relationships with hospitals, physicians, and other health care providers
    • Assuring documentation of IDT members is complete and timely in accordance with legal and regulatory standards
    • Maintaining a safe physical environment according to unit needs and regulatory standards
  • Oversees daily bed management to ensure optimal patient flow and timely admissions
  • Coordinates with referral sources, Access Team, and Home Care teams to assess bed availability and prioritize patient placement
  • Monitors census levels and proactively anticipates discharges, transfers, and new admission needs
  • Reviews admission criteria and supports decision making to ensure appropriate and safe patient placement
  • Identifies barriers to bed availability and participates in process improvement initiatives to enhance throughput
  • Provides care to hospice patients in an inpatient setting, as needed
  • Macky & Pam Stansell House only:
    • Manages all Coastal Hospice social workers
    • Serves as a resource and mentor to inpatient staff and social workers
    • Acts as Ethics Committee Chair for the organization

Supervisory Responsibilities:

• Responsible for oversight of assigned team, which may include Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and/or Social Workers

Required Skills/Abilities:

• Two years of management experience
• Excellent communication skills

Required Education and Experience:

• Registered Nurse from the State of Maryland or participating Compact state OR licensed LCSW-C in the State of Maryland (Macky & Pam Stansell House only)
• Certified Hospice and Palliative Nurse (CHPN) or attainment within two years for RNs
• Advanced Certified Hospice & Palliative Care (ACHP-SW) or attainment within two years for Social Workers

Preferred Education and Experience:

• Previous hospice experience

Physical Requirements:

• Ability to safely operate an automobile
• Ability to lift and carry up to 50 pounds with or without the use of assistive devices
• Ability to use hands and fingers for repetitive motions like typing and using a mouse
• Close visual acuity for reading small print and using a computer

Salary : $80,000 - $115,000