Administrative Assistant-Outpatient Treatment Program

JOB TITLE: Administrative Assistant-Outpatient Treatment Program (OTP)

WILMINGTON: Wilmington, NC

SCEDULE: Full Time

Position Summary

Supports the Opioid Treatment Program (OTP) by providing administrative and operational assistance to the clinical and medical team. This position is responsible for serving as a primary point of contact for client needs, facilitating program tasks including guest dosing arrangements and transfer requests, maintaining accurate program records, and ensuring smooth day-to-day administrative operations. Early morning hours are required.

Required Educational/ Experiental Qualifications

• Must have high school diploma, equivalent, or higher combined with knowledge of wellness and recovery based concepts
• Prior experience in a healthcare, behavioral health, or substance use disorder setting preferred
• Strong organizational, communication, and customer service skills required
• Proficiency in basic computer applications and electronic health record (EHR) systems preferred
  
  

Position Highlights

• Serves as a primary point of contact for client inquiries, directing needs to appropriate clinical or administrative staff and ensuring timely follow-through.
• Processes and coordinates guest dosing requests and transfer requests in accordance with program protocols and regulatory requirements.
• Maintains accurate and up-to-date client records, program logs, and administrative documentation in accordance with agency and regulatory standards.
• Supports scheduling and coordination needs for the clinical and medical team, including appointment tracking, referrals, and inter-program communications.
• Maintains professional and ethical standards, acting in accordance with program policies and under the direction of the supervisor.
• Acts under the direction of the clinical and administrative supervisor.
• In providing services, the employee may encounter a variety of client-related administrative needs including insurance, transportation, referral coordination, and program eligibility matters.
• Provides administrative information and support to the interdisciplinary treatment team as needed.
• Subject to inside environmental conditions and exposed to fumes, odors, dusts, mists, gasses or poor ventilation and subject to work in close quarters. Employees may be exposed to human body fluids and are covered by the OSHA rules and regulations on blood borne pathogens
  
  

Additional Information

• Knowledge of opioid treatment program operations, medication assisted treatment, and relevant state/federal regulations preferred.
• Knowledge of community resources and referral processes relevant to individuals receiving substance use disorder treatment.
• Understanding of the psycho-social and socioeconomic factors affecting individuals with substance use disorders.
• Knowledge of laws, regulations, and policies which govern the OTP program, including SAMHSA and DEA requirements.
• Familiarity with basic medical terminology as it relates to medication assisted treatment and substance use disorder.
• Skill in establishing rapport with clients and/or family members and responding to needs with professionalism and sensitivity.
• Ability to establish and maintain effective working relationships with co-workers, supervisors, clients, and members of external agencies and community organizations.
• Ability to manage multiple administrative tasks with accuracy, attention to detail, and adherence to deadlines.
• Proficiency in data entry, electronic health records, and standard office software (e.g., Microsoft Office).
• Ability to communicate effectively in both oral and written forms.
• Must be able to physically perform the basic life operational functions of stooping, reaching, and walking, fingering, grasping, talking, hearing, and performing repetitive motions.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly or frequently to move objects.
• Must possess the visual acuity to perform extensive reading.
  
  

Salary & Benefits

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events
  
  

How To Apply

Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at jobs@coastalhorizons.org.

We look forward to reviewing your application!

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.