Repair Associate

Primary Purpose

To be responsible for performing repair and maintenance of 4-cycle and 2-cycle engine power equipment.

Essential Duties and Responsibilities

• Diagnose, repair, and provide maintenance as requested on 4-cycle and 2-cycle engine machines.
• Ensure each customer receives outstanding service by providing a customer-friendly environment that includes greeting and acknowledging every customer and all other components of customer service.
• Accurately and efficiently complete all paperwork required to begin the equipment repair process.
• Maintain records of all items brought to the repair shop and the work done on each.
• Must possess a good understanding of all warranty procedures, process of ordering parts, and basic knowledge of the POS system.
• Comprehensive knowledge of the products Coastal Farm sells.

Other Duties and Responsibilities

• Help in other departments when needed.
• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
• Other duties assigned as needed.

Qualifications

• Basic knowledge on repairing small engines (2-cycle and 4-cycle).
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Excellent attention to detail and analytical/problem-solving abilities.