Director of Business Process and Accountability

To apply for this position please go to the link below:

https://www.schooljobs.com/careers/coastalbend

Essential Functions:

The Director of Business Process and Accountability (BPA) provides leadership in institutional compliance, policy administration, and internal process improvement. This role oversees college-wide policy and operational reviews and assessments, monitors adherence to internal and external standards, and drives institutional accountability through project management, risk mitigation, and training. The Director serves as a strategic partner in ensuring operational excellence and regulatory compliance in alignment with the college’s mission and strategic plan.

Job Duties and Responsibilities:

Compliance and Policy Oversight:

• Conduct regular internal reviews and assessments and operational reviews across departments to evaluate compliance with college policies, state/federal regulations (e.g., Title IV, ADA, THECB), and accreditation standards.
• Identify gaps in compliance and recommend corrective actions; monitor resolution progress.
• Manage the development, revision, and distribution of institutional policies and procedures in collaboration with department leaders.
• Maintain the college’s centralized policy repository and ensure timely dissemination and training for all updates.

Process Improvement and Project Oversight:

• Lead college-wide business process analysis and improvement initiatives to optimize operational efficiency, reduce risk, and improve service delivery.
• Oversee project and change management functions, ensuring alignment with strategic goals and institutional effectiveness.
• Develop and manage a campus-wide project steering committee for enterprise-level process and policy implementation.

Training and Capacity Building:

• Develop and deliver policy and compliance-related training programs for faculty, staff, and administrators.
• Partner with Talent Engagement and Institutional Effectiveness to embed compliance awareness into onboarding, leadership development, and annual professional training cycles.

Strategic Reporting and Risk Management:

• Provide regular updates to the Vice President and President on institutional risk, compliance findings, and policy gaps.
• Maintain a dashboard or risk tracker for compliance activities, policy implementation, and project initiatives.
• Advise leadership on emerging compliance risks and propose mitigation strategies.

Records and Documentation:

• Support the college’s Records Management Program and ensure adherence to state guidelines and internal retention policies.
• Compile and submit institutional reports related to compliance, audits, and operational performance.

Departmental Leadership:

• Supervise BPA staff, including hiring, mentoring, evaluation, and scheduling.
• Develop annual departmental goals, budgets, and institutional effectiveness plans.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Public Administration, Higher Education, or related field.
• Five (5) years of experience in compliance assessments, business process improvement, policy administration, or operations in higher education or the public sector.

Preferred Qualifications:

• Certification in project management, process improvement (e.g., Lean, Six Sigma), or compliance.
• Experience with enterprise systems (e.g., Ellucian, Colleague).
• Familiarity with institutional accreditation and internal control systems.
• Master’s degree in a field related to the list in Minimum Qualification.

Supplemental Information

Skills and Abilities:

• Strong analytical, writing, and communication skills.
• Ability to manage complex projects and cross-functional teams.
• High emotional intelligence, integrity, and discretion in handling sensitive information.
• Ability to work across diverse campus constituencies with a collaborative, proactive approach

Travel Requirements:

• Travel between college sites and for conferences

Other Duties:

• Will participate in Quality Enhancement Plan (QEP) and in compliance with SACSCOC.
• Will participate in college responsibilities such as the Institutional Effectiveness Committee, Task Force, etc.
• Other duties as assigned by the Vice President or the College President.

Job Type: Full-time

Pay: $57,768.00 - $60,656.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $57,768 - $60,656