Front Desk Medical Receptionist

Coastal Surgery Center is looking for a Front Desk Receptionist. The best fit for this role would be someone who is organized, friendly, able to multitask, and passionate about patient care. This position is full-time 32 hours per week (Tuesday-Friday) with benefits. As we grow, this may increase to 40 hours per week.

Responsibilities

• Greet visitors and patients warmly, ensuring a positive first impression
• Manage multi-line phone systems, directing calls accurately and courteously
• Handle incoming and outgoing correspondence, including emails and mail distribution
• Schedule appointments and manage calendar appointments using office management software
• Maintain accurate data entry, filing systems, and record keeping
• Utilize Microsoft Office Suite and other computer applications for document creation and management
• Perform clerical duties such as proofreading, typing, and data entry with high accuracy
• Register patients and ensure all paperwork is completed for handoff to clinical staff.
• Provide customer support by addressing inquiries promptly and professionally
• Maintain patient confidentiality and HIPAA compliance at all times.

Skills

• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) and data entry skills
• Experience with multi-line phone systems and front desk operations
• Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/10), and medical billing procedures.
• Ability to verify insurance benefits including Medicare and other payers; experience with insurance verification is highly desirable.
• Strong organizational skills with attention to detail for documentation review and filing accuracy.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Ability to handle confidential information discreetly and responsibly
• Previous experience in medical or dental receptionist roles is strongly preferred.