What are the responsibilities and job description for the Guest Lodge and Reservations Manager FT – 6722 position at Coast Guard Exchange?
OMB NO: 1625-0120
Expiration Date: 01/30/2025
Announcement: 6722
Opening Date: 16 April 2026 Pay Plan/Series/Pay Band: NF-1173-04
Closing Date: Until Filled Work Schedule: Full Time - Flexible Work Hours
Position: Guest Lodge & Reservations Manager Salary: $52,195.87 annually DOE
Who May Apply: All Sources Location: Novato, CA
MWR Novato Temporary Housing
DUTIES:
Reporting to the Recreation and Lodging Manager, this position directs all daily Lodging and Reservations operations including but not limited to managing the RV Storage lots. Responsible for overall management and day-to-day operations of Guest Lodging. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Ensures staff receive proper training to fulfill the requirements of their positions.
Supervises and coordinates the activities of assigned NAF segments such as housekeeping/custodial workers, maintenance workers, and desk clerks. Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees. Completes evaluations, performs counseling, instructs subordinates on work and administrative matters, resolves complaints and grievances, and proactively takes steps to improve the quality of work performed. Maintains good customer and employee relations, resolves issues regarding lodging services, amenities and policies.
Manages the ordering, storage, and distribution of all supplies, furniture, and equipment related to Guest Lodging and Reservations. Works flexible hours including weekends and occasional evenings. Establishes standards for cleanliness and productivity and ensures compliance. Conducts daily room inspections for compliance with established standards and confers with staff to resolve production and personnel issues.
Assists with any and all MWR sponsored or related events; including but not limited to supervising, transporting equipment, set up and tear down and cleanup of tables, chairs, trashcans, signs, and other equipment as needed. Assists with operations of events; distributing and collecting tickets, equipment, prizes, and other MWR items as needed. Retrieves packages from the Supply warehouse and delivers to the appropriate MWR Facility. Make decisions about local procurement when equipment and materials are need for MWR supported events or daily operations; this may include going to local stores to pick up and transport back to Novato Temporary Housing.
Other duties as assigned.
You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.
QUALIFICATIONS REQUIRED:
Minimum:
1. High school diploma or GED.
2. Experience in customer service, with working knowledge of retail sales and cashiering and inventory control.
3. Knowledge of basic accounting and cash handling and general office practices.
4. Experience with Microsoft Programs Word, Excel and Outlook.
5. Supervisory or leader experience.
6. Ability to routinely lift 10 pounds and occasionally lift 35 pounds and stand for long periods.
Preferred (in addition to the minimum):
1. Experience with Wix, Ecwid and Payeezy or similar website development and/or ecommerce software.
2. Experience with installing cable and internet and performing troubleshooting in a variety of settings.
3. Experience handling ticket sales both in person and online.
USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.
- Paid Annual and Sick Leave
- Holiday Pay
- Medical/Dental/Vision Insurance
- Flexible/Dependent Spending Account
- Pension Plan
- 401k Savings Plan
- Life Insurance
- Short Term/Long Term Disability
- Tuition Assistance
- Paid Parental Leave
OTHER ESSENTIAL INFORMATION:
- Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
- Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
- Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
- Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
- Applicants may not be employed in the chain of command of their relatives.
- This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
HOW TO APPLY
Additional Information on how you will be evaluated:
Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.
You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on “Careers” at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:
Guest Lodge and Reservations Manager FT – 6722
Novato, CA, US
Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
PRIVACY ACT NOTICE
Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.
Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for.
Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.
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Salary : $52,196