What are the responsibilities and job description for the Front Office Manager position at The Lodge at Sonoma?
Come be part of something amazing! The Lodge at Sonoma is one of the premier resort properties in wine country. The property completed a $17M renovation and repositioning to Marriott’s Autograph Collection in 2021 are we are looking for a positive, high energy front office leader to be part of our incredible team.
Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product — be it wine, art, or olive oil.
ESSENTIAL RESPONSIBILITIES
The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.
- Must have knowledge of the operating system lightspeed.
- Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
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- Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
- Assist and make recommendations to the Director of Rooms and General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
- Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
- Coordinate activities and foster good relations with our valet and taxi services.
- Provides information and assists staff in recommending area restaurants, community events, activities, etc., to ensure optimum guest satisfaction.
- Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
- Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
- · Ensure all Front Desk Associate duties are completed daily.
OTHER RESPONSIBILITIES
- All other duties as assigned, requested or deemed necessary by management.
Please apply at,
https://sagehospitalitygroup.com/careers/
Job Type: Full-time
Pay: $72,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have experience using the operating system lightspeed?
Experience:
- Front Office Leadership: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $72,000 - $75,000