What are the responsibilities and job description for the Salesforce Administrator position at COALITION FOR RESPONSIBLE COMMUNITY DEV?
Description:The Learning and Evaluation department supports CRCD’s mission of being a results-driven organization that provides high-quality programming. The Database Administrator will support all programmatic departments in the organization and will be responsible for the day-to-day configuration, support, maintenance, and improvement of CRCD’s internal Salesforce system.ESSENTIAL DUTIES & RESPONSIBILITIESPosition roles and responsibilities include, but are not limited to:• Manage user accounts, creating and deactivating users as needed, and maintaining appropriate permissions structure.• Train new users and grow the Salesforce skill set across the organization. Regularly develop, improve, and maintain Salesforce training resources.• Diagnose and troubleshoot system issues and errors both proactively and in response to staff helpdesk tickets.• Perform regular system maintenance including duplicates resolution, minor modifications of page layouts, and field creation and/or updates. Install, upgrade, and manage database applications as needed to maintain optimal performance. Lead archiving process to maintain complete and current participant records in the internal data system.• Collaborate with IT team to maintain appropriate standards for system security and data backup to ensure safety of participant data and compliance with applicable grant regulations.• Work closely with Grants Manager and Grants Administrator to ensure strong foundational data entry of all grants and programs.• Support Data Analysts in designing, planning, and managing weekly data migration/import process.• Support Data Analysts and Grants team in producing dashboards and other outcomes and tracking reports, as needed.Requirements:• 1-2 years’ experience or related work and/or associate’s degree. Experience with governmental and nonprofit data system and reporting requirements a plus.• Experience managing data management software. Experience with Salesforce Non-Profit Success Pack highly preferred.• Strong written and verbal communication skills with particular emphasis on effective training delivery.• Strong project management and time management skills with keen attention to detail.• Self-directed and capable of working to meet quick turnaround and deadlines independently.• Self-directed and capable of working to meet quick turnaround and deadlines independently.• Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint)• Reliable transportation: valid driver’s license and car insurance as required by law• Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements of the positionSALARY RANGE$55,000-$57,000 annuallyBENFITSCRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:14 Paid HolidaysOn-Demand training memberships to bolster professional developmentDental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance401k eligibility from day one & up to 3% matching after one year529 Educational Savings Plan from PrincipleFlexible Spending Account (FSA)Short & Long Term DisabilityAccident & Hospital IndemnityWhole life insurance with cash benefitsIdentity Theft Protection and Legal ServicesDiscount pet insurance through ASPCAGenerous work/life balanceAll candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193.
Salary : $55,000 - $57,000