What are the responsibilities and job description for the Portuguese-speaking Customer Service Advisor position at cnx?
Job Title: Portuguese-speaking Customer Service Advisor Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. This position is ideal for candidates who want to work in an office environment with standard working hours. We need your skills! So, what’s the role about? • Advising and supporting consumers with their experience and device maintenance • Ensuring customer satisfaction by focusing on clients’ needs and offering the best possible solutions • Actively and creatively contributing to the support process to deliver outstanding services and products to our clients You are a great fit if you are: • Fluent in Portuguese • Experienced in a call center environment (an advantage) • An active listener with a positive attitude and professional tone of voice • Familiar with MS Windows, MS Office, and internet applications • Skilled in customer orientation and service excellence What you can expect from us: • A 5-day work week • Office-based position • Comprehensive initial training and onboarding • Competitive salary • Medical insurance • Life insurance • Performance bonus • Transport allowance • Meal vouchers • Holiday pay • Various career development opportunities • Team events and Concentrix activities We can’t wait to meet you! Who we are: Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of technology-enabled business services, specializing in customer engagement and improving business performance for some of the world’s best brands—including over 95 Global Fortune 500 clients and more than 90 global disruptor clients. Every day, across 6 continents and in more than 40 countries, our teams deliver next-generation customer experiences and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, processes, and people. Concentrix provides services across key industry verticals: technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & the public sector. Location: GEO Tbilisi – Vake Plaza, 7th & 8th Floors, 72a Ilia Chavchavadze Avenue Location: GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrs Language Requirements: Portuguese Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.