What are the responsibilities and job description for the Customer Service Representative with German position at cnx?
Job Title: Customer Service Representative with German Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, chats and emails depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. We are looking for a motivated and service-oriented Customer Support Specialist to handle incoming customer requests across various communication channels. The ideal candidate will deliver excellent customer experience by adhering to client quality standards and service-level agreements, while providing support in German Key Responsibilities • Manage and resolve customer inquiries received via phone, email, or chat. • Maintain a high level of professionalism and empathy in every interaction. • Accurately document customer interactions in internal systems. • Follow client and company procedures to ensure service excellence. • Collaborate with other departments to resolve complex issues and improve processes. • Meet or exceed established performance metrics and quality standards. Qualifications • Proven experience in customer care or service-related roles. • Strong service mindset with a genuine passion for helping people. • C1 fluency in German (spoken and written) is mandatory; English is a plus. • Excellent communication and problem-solving skills. • Ability to remain calm, resilient, and professional under pressure. • Affinity for technology and ability to learn new tools quickly. What We Offer • Working Days: Monday–Saturday • Work Model: Hybrid • Comprehensive training and onboarding • Competitive salary and performance-based bonuses • Medical and life insurance • Transport allowance • Meal vouchers • Holiday pay • Career development opportunities • Team events and Concentrix activities About Concentrix Concentrix Corporation (Nasdaq: CNXC) is a global, technology-enabled business services company specializing in customer engagement and business performance improvement for some of the world’s most recognized brands — including over 95 Global Fortune 500 companies and 90 global disruptors. Operating in 40 countries across six continents, Concentrix teams deliver next-generation customer experience through the power of technology, design, data, process, and people. Our expertise spans multiple industries: technology & consumer electronics, retail, travel & e-commerce, BFSI, healthcare, communications, automotive, energy, and the public sector. We can’t wait to meet you — join our team and be part of a global success story! Location: GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrs Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.